Let me talk about the conclusion first, this is a very good agent company. They have a very high work efficiency and a very friendly service attitude. I received a reply a few hours after I delivered my rental information to this company, which is very fast comparison to other rental companies. My agent is Serena. She is very friendly and can give me the information I want in time. The whole renting process is very smooth. She knows her business very well. Not only her, but the other two people in the store also showed a very friendly attitude. Although I don't know their names, I feel that they treat me like their friend. When I got the key, I asked him for the WIFI password of the room. He gave me the number of the apartment manager and told me that if I have any questions, I can contact him or the apartment manager. This shows that they have a clear division of labor, thereby ensuring the efficiency of the service. If you wish to have a great renting experience, go and find them.

Douglas & Gordon is a great agency. Serena is very helpful and professional. She is capable of dealing with international workloads as she successfully helped me to rent a flat when I was in China.

The firm is so professional, they guide you to solve everything easily. Their team is very helpful in every way especially Serena Pellegrino is the best. She is very caring and she tries very hard to be helpful in all the situations. I’m so gladful to work with them. ✨

Jack Flower is the best agent I've ever met: he managed to find a flat in no time, and supported me greatly with the whole process! I can only recommend him if you ever look for a property! :)

Serena was a great resource and partner in our apartment search. Her professional approach, coupled with personal engagement, was a ray of sunshine in otherwise cloudy rental market!

Douglas & Gordon are a lovely letting agency! Jack in particular was more than helpful, especially in helping me let a flat coming from the US (what with time zones & different processes & all) - they go above & beyond in terms of helping you let a flat, and were very communicative as well :)

Flat hunting with Jack was a pleasure! He was very helpful, approachable and efficient making the whole process seem unbelievably simple. Would definitely recommend Douglas & Gordon, we were able to sort everything out so quickly and find the perfect flat.

We met Steve at Gloucester Road Office today. He was so helpful and thoughtful. He spent a lot of time explaining things to us about the flats and the area. Highly recommend.