Estate & Letting Agents in Bayswater

Douglas & Gordon and Michelle Merritt in particular are exceptional. Michelle is experienced, knowledgeable and has excellent customer service skills. We tasked Douglas & Gordon with the sale of one of our new build flats and they have excelled. I would highly recommend the team to both vendors and potential buyers.

David
14 April 2022

Amelia was very helpful and also friendly as an agent, being down to earth and honest. She understood my limitations (and lack of time!) and proposed attractive properties within my parameters. I would highly recommend her!

Chris Hallett
21 March 2020

We’re currently looking to buy a house and one of the team members from Douglas and Gordon pointed us in the direction of their tried and tested mortgage broker who talked us through the process and managed to find us a better mortgage deal than all the ones we’d found online ourselves. Needless to say we are delighted and 5 out 5 stars for their customer service!

Simantha Mahmud
02 January 2020

The best lettings experience you will ever get!! We worked with Charlie whom we thank sincerely for her responsiveness and understanding. Would wholeheartedly recommend. The entire process from finding the flat to finalizing the required paperwork and moving in was seamless and minimally disruptive to our day to day, which is highly appreciated as these things usually take a lot of time and energy. She was happy to go above and beyond the call of duty as well and extremely helpful with excellent customer service and daily communication. Now , we successfully moved into a cozy flat and everything works pretty well ! I think it's my best renting experience so far, would definitely recommend it! Thank you so much Charlie for your AMAZING service!

Sana G
18 August 2019

After having dealt with Douglas & Gordon twice, it is not surprising to me that the Daily Telegraph referred to them as one of the best estate agents in Britain! All the letting agents I have had the pleasure of dealing with were genuinely friendly, available and never pushy or appearing desperate to break a deal, which is hugely refreshing! It was a particular joy to be guided by Kitty Bilborough as she assisted me in making an offer to rent my new beautiful flat. She is naturally friendly and upbeat but also extremely honest and clear in how she communicated with me, promptly explaining the terms and conditions regarding the holding deposit and the agency's fees and all the options I had, before proceeding with anything. She showed outstanding professional conduct, even taking the opportunity to give me advice on how to reclaim the holding deposit that another agency maliciously wouldn't refund to me - as a result, I ended up filing a complaint with that agency and got my money back. Thanks to Kitty and the team at Douglas & Gordon, the entire negotiating process ran very smoothly and I was always well looked after, even after moving in to the flat. The service that Douglas & Gordon provides is 5 star, the best I've ever had in 10 years of dealing with estate agencies. Highly recommended!

Miguel Vasques
10 August 2017