Selling your property

We make the most of our window on the world. Details and colour photographs of your property are posted on www.douglasandgordon.com as well as on www.primelocation.com. These sites are highly effective marketing tools, with our own website currently receiving 35% of all enquiries to D&G.

With over 35% of enquiries coming from applicants walking into our offices, we invest heavily in this vital piece of real estate by:

• Ensuring our offices are located in prominent positions
• Moving properties around the window every day to encourage repeat visits
• Implementing a radical refurbishment programme which started at the beginning of 2005

Our advertising is designed to ensure that more potential buyers will see details of your property. We will advertise your property in our own prestigious publication, bridge. With a circulation of 125,000 and a readership of 250,000 – higher than any other rival publication it’s guaranteed to give your property the high profile it deserves. We regularly take prominent space in:

• The London Magazine
• Primelocation Magazine
• SW Magazine
• London Agents
• Hot Property
• Acquire
• Rise
• Move to.

We also market properties through:

• The Times
• The Financial Times
• The Daily Telegraph
• The Evening Standard
• All Conde Nast titles

Through our own public relations company and access to leading property journalists, we are uniquely placed to recognise and market any unique properties in the national press. This means that D&G can provide more press coverage for suitable properties than any other London independent estate agents.

To widen the potential number of suitable buyers, we have built excellent relationships with a wide number of relocation agents. If your property is suitable, we will contact them to raise the exposure of your property.

With applicants registering in D&G offices every minute of the day, we work harder to match your property to the perfect potential buyer. Once we’ve used our knowledge and expertise to identify good matches, your property details are emailed or posted to interested buyers. These will be followed up by individual phone calls.

Viewings are a critical part of any successful purchase and are always conducted by experienced D&G negotiators. We recommend that you leave a set of keys at your local D&G office as it is best to show buyers your property as soon as they enquire. In certain instances we may ask for two sets of keys to make it easier for other D&G offices to show your property. If you do, you’ll enjoy:

• A hassle-free service. With a set of your keys, we can organise viewings without you having to organise your busy days around potential viewings.
• Worry-free viewings. All keys are carefully tagged and our negotiators are trained to safeguard your security and privacy.
• No purchasers can view a property unaccompanied and we are familiar with all alarm systems.

D&G understands just how important feedback on the sale of your property is to you. That's why we have invested in making it quicker and easier for you to keep up to date with progress every step of the way. As well as being able to ring D&G, you can now access personal reports on our website. My Property Tracker allows you to:

• Monitor website activity on your property
• Read feedback about individual viewings

This is available day and night for no extra cost. As soon as any offers are received, we'll let you know in writing. Our negotiators work on a shared-commission basis, which gives us the ability to offer totally impartial advice, based on your best interest - not the negotiators. This is virtually unique within London. Once a sale is agreed, we will liaise with solicitors and naturally call you with any updates. You can also continue to track progress online at your convenience with no more waiting or uncertainty.

If you have any issues or we disappoint you in any way, please do get in touch. We’ll listen carefully and do all we can to sort things out. We aim to respond to any comments promptly so you should always receive a swift answer. We are members of all the major bodies of our profession so, if you are still dissatisfied in anyway you can contact either:

• The Ombudsman for Estate Agents
• Or, the National Association of Estate Agents