Testimonials
We pride ourselves on our commitment to excellent customer service. Here are a selection from the hundreds of genuine "thank you" letters we receive on a monthly basis from both buyers and sellers.
All Departments Testimonials
9 Mar 2010
No. 1412
Total professionalism - this is the first time in my experience, that a company has kept up with all parties and completely delivered on everything they promised. Particularly the negotiator Amalia, at your Pimlico office.
9 Mar 2010
No. 1411
We were particularly impressed at how quickly our flat sold and feel that was down to Maddie Miller being so proactive and quickly lining up a number of viewings of the property.
9 Mar 2010
No. 1410
We were particularly impressed with Maddie Miller's ability to get the deal done as quickly and painlessly as possible. We had a couple of issues with the house and reduced our initial offer and Maddie handled this very well.
3 Mar 2010
No. 1409
All the staff at D&G were very responsive - Alix Stuart-Bruges and team were excellent to deal with and the market price was set correctly, versus the advice of other agents.
3 Mar 2010
No. 1408
We were very impressed with the whole team, especially Ed our negotiator and Emma - they were so helpful, professional and really lovely people - thank you to all at Douglas and Gordon.
3 Mar 2010
No. 1407
Your staff were extremely nice and I always felt that they were putting me first. Not all Estate Agents achieve this and a seller can feel that the buyer is more important to the agent.
3 Mar 2010
No. 1406
I was very happy with the service and the agent catered to my needs and always made herself available to my demands.
3 Mar 2010
No. 1405
D&G provided a prompt and professional service. I found all the staff to be very likable people and a pleasure to communicate with.
3 Mar 2010
No. 1404
I really felt that Douglas & Gordon went the extra mile - and the bottle of champagne on completion was a nice touch too!
3 Mar 2010
No. 1403
I find the people in the Battersea Park Road office very easy to deal with - they are able to brief you on all matters and leave you with no surprises - a really excellent team.
23 Feb 2010
No. 1400
We had a lot of poor experiences with other agents while looking for a property but with D&G we were treated well and with respect.
19 Feb 2010
No. 1399
Thank you very much for your kind and patient support throughout the buying process.
19 Feb 2010
No. 1398
I just wanted to thank you for all your work on my mother's move, she was absolutely delighted. I am very grateful for all your help and wish you all the best for 2010.
19 Feb 2010
No. 1397
Thanks so much for finalising the sale of our flat at Spencer Road. You were fantastic and I will recommend you to my friends selling up!
19 Feb 2010
No. 1396
I just wanted to say thank you so much for the manner in which you handled our sale. Our experience with the communication could not have been better. I instinctively felt I could trust you from our first meeting at the valuation (in contrast to some other Estate Agents) and the instinct proved correct. You were all extremely professional, helpful and attentive. You made the whole process seem really smooth. I particularly appreciated your eagerness to help in any way to speed the process along and the way in which you kept in touch and kept us in the loop. Katherine was great - even suggesting we drop the keys into her home if we needed to at the end! Your advice and negotiations with potential buyers clearly helped us reach the asking price. Anyway, just wanted to take the time to say thanks.
19 Feb 2010
No. 1395
Just wanted to let you know that the guys came on Saturday and we have a lovely new boiler that is keeping us lovely and warm and providing us with hot water. I wanted to thank you again. You were absolutely excellent throughout this whole issue and i've been singing your priases to anybody who will listen to me!
19 Feb 2010
No. 1394
On behalf of the friends of All Saints' School we would like to thank you for your very generous sponsorship of boards for our Christmas Bazaar last December.
19 Feb 2010
No. 1393
Thank you so much for all the help, hard work and patience with me, from you and Alastair - it was wholly appreciated throughout the process. Although it may have took longer than anticipated, it was made pain free by your great customer service, so we thank you for that. We were also thrilled with you enabling us to agree a buyer within 2 weeks of placing the property on the market and at asking price - we truly couldn't have hoped for more!
19 Feb 2010
No. 1392
Hopefully you have heard by now that we exchanged this morning. Done. Dusted. Finally! Just wanted to say thank you for all your hard work on this - I really appreciate it. And of course am quietly chuffed that Foxton's couldn't get anything done on this in 18 months and you guys had it under offer within 2. Well done!
19 Feb 2010
No. 1391
Many thanks for arranging the flat numbers to be on our bank receipts. Please that your agency has let another flat.
19 Feb 2010
No. 1390
She has the patience of a saint, she is faultless and I would give her 11/10. I would never let anyone else manage my flat.
19 Feb 2010
No. 1389
I'd like to take this opportunity to thank you for everything you have done for us over the past couple of years. You have taken very good care of us and I shall miss your prompt, efficient service.
19 Feb 2010
No. 1388
Thank you for looking after Paradise Walk all these years. I never felt I had to worry as you had things running so smoothly!
19 Feb 2010
No. 1387
You have a great team. I have recommended you to clients and will continue to do so.
15 Feb 2010
No. 1386
I was so impressed with the way you handled everything - I never felt I had to worry.
15 Feb 2010
No. 1385
All the team involved were completely straightforward, providing transparent information and making the process as stress free as possible. They took the time to explain all aspects to me as a first-time buyer.
15 Feb 2010
No. 1384
I was impressed with the responsiveness and speed with which you got potential tenants in to view the property. The marketing materials and competitive fees were also impressive aspects.
11 Feb 2010
No. 1383
I was very impressed with Douglas & Gordon's fair dealing, attention to detail, and open communications.
5 Feb 2010
No. 1382
The difference between D&G and Foxtons is as great as Laurent Perrier and White Lightning. D&G were responsive, helpful, realistic and most importantly, not pushy. Foxtons were not. D&G sold us the house without making us feel pressured into it. Calls were always promptly returned, and appointments were always kept (and on-time). From a buyers perspective, I would encourage any potential seller to consider D&G above some of the more wheeler dealer types who promise the world and deliver very little.
5 Feb 2010
No. 1381
The speed and quality of the tenant found was astonishing. Every aspect of Clare and Alice's service was exceptional.
3 Feb 2010
No. 1379
The speedy response and friendly manner of the staff were very impressive, especially Sarah Blackburn and Kate Girardot at the Pimlico office.
3 Feb 2010
No. 1378
My house has been let for 2 years to 3 tenants without a day's void. This is great and down to Georgie Le Hardy. Katie Henry is also extremely efficient.
3 Feb 2010
No. 1377
Steph and Georgie were honest, available and efficient. I'd recommend them in a heartbeat.
3 Feb 2010
No. 1376
We were impressed with the evaluation of the property initially and the support we had from Vikki and Caroline on a daily basis.
3 Feb 2010
No. 1375
Julian was very efficient throughout and was helpful in regard to negotiation albeit impartial to contentious matters. I wouldn't hesitate to recommend/instruct him again.
3 Feb 2010
No. 1374
Even when Simon Barker moved to your Clapham office, he did what he could to ensure a professional, friendly and exemplary service. He was everything I would want to see in an estate agent. Marks out of 10, a high 10! He went over and above, and even made himself available well outside of office hours.
3 Feb 2010
No. 1373
The entire Nightingale Road office were great to work with - I never felt there was any internal issues or politics involved, despite having offers through from other D&G offices. They were very professional and knowledgeable about the buyers who came forward, and other local similar properties, which helped my wife and I make informed decisions.
3 Feb 2010
No. 1372
Alice was a really nice and helpful negotiator. And your technology appears streets ahead of everybody else, it made the whole process so easy.
3 Feb 2010
No. 1371
Guy Kelsey was helpful, proactive and reliable throughout. His work made the whole process more comfortable, from viewings to completion. He did a great deal to keep the process moving and enable communication despite less than proactive solicitors.
3 Feb 2010
No. 1369
James always rang back and provided the information requested. He appeared transparent in his dealings with the client and towards me.
3 Feb 2010
No. 1368
I was most impressed by Alix's dedication to the job 24/7. The web page and brochures were of an excellent standard and you always listened to my requirements and responded accordingly. You acted quickly and get the process moving all the way from showing the house to the final completion.
3 Feb 2010
No. 1367
Since moving to Pimlico 5 years ago I have been fortunate to have the professional help of Sarah Blackburn in finding both rental and sale properties for me. I find the team friendly, enthusiastic and trust Sarah.
3 Feb 2010
No. 1366
We were impressed with Alice's ability to handle all of the paperwork in a professional manner to ensure we were able to move in on Dec 29 - impressive considering the short time frame and the Christmas holidays. She responded to all of our questions very quickly and efficiently.
3 Feb 2010
No. 1365
I liked the willingness of our agent, Charlie Jones, to show me the properties I was interested in more than once. I could normally get to see them with relatively short notice. She was also straight forward and there was no "real estate agent" nonsense, trying to convince you that something is what it's not.
3 Feb 2010
No. 1364
I appreciated the fact that it was so hassle free and there was excellent communication re the viewings.
3 Feb 2010
No. 1363
The lettings office in Sloane Avenue found a new tenant for us very quickly and with no fuss. All of the ladies were most helpful especially Lottie and Amy with whom we mostly dealt.
3 Feb 2010
No. 1362
The team were very friendly and helpful and always answered any queries very promptly. We highly recommend Vikki Spearing.
3 Feb 2010
No. 1361
The team knew that we wanted a quick sale at the right price and delivered the sale accordingly. We were particularly pleased with the sensitive way that they helped us to manage two possible competing offers. We felt at all times that we were dealing with professionals and took great comfort from that.
3 Feb 2010
No. 1360
Philip and Henriette were consistently pleasant, helpful and professional through a very long and drawn out transaction, and I had the impression that they dealt with me (a buyer, not in fact their client) in a transparent and honest way.
3 Feb 2010
No. 1359
Philip and Henriette were extremely professional, experienced and competent. A pleasure to deal with in what has been a difficult market.
3 Feb 2010
No. 1358
Julian Jephson provided a professional, first class service keeping us closely in touch at all times and working proactively to maintain the momentum of the sale - particularly important since we were in a long chain.
D & G staff appeared polite, helpful, efficient and responsive at all times passing on messages and responding quickly to all our questions. As a result we will have no concerns about recommending D & G to others.
3 Feb 2010
No. 1357
The speed in which the ball was rolling and people were coming to view the house was most impressive. Julian Jephson at your Northcote Road branch was a marvel, who put in above and beyond the call effort to get our sale and did not give up until our needs were met. Thank you.
3 Feb 2010
No. 1356
I was so impressed with the constant email contact. I always had a response from both Dominic and Maddie straight away to all queries and concerns. Very unlike reports I have heard about other agencies!
3 Feb 2010
No. 1355
Always available, always helpful, calm during negotiations and all contact with personnel was efficient and charming!
3 Feb 2010
No. 1354
Maddie Lewington in your Notting Hill office is really an asset to your company - she is calm, efficient, polite and clearly very confident and I don't believe I would have sold my property had she not been in charge. Foxtons lost me a sale earlier in the year due to their lack of experience and general complacency, whereas D&G really worked hard for me. Maddie must have done three times the usual work to get my flat sold, and I appreciate her efforts hugely. Thanks to everyone in the W8 office.
I am also so impressed with the press you got for the flat, and that fact that you sent me press cuttings etc was amazing. I would recommend D&G to everyone, and have already done so to a neighbour who is considering selling his flat upstairs.
3 Feb 2010
No. 1353
I was very impressed with the attention and professional attitude of Sarah Blackburn.
3 Feb 2010
No. 1352
Sarah Blackburn and Lara Prescot were both excellent. They were very proactive, helpful and a credit to D&G. You are lucky to have them. I was pleasantly surprised how well-run and hardworking the lettings department in that D&G office is. Would use again. Just hope neither of them leaves!
3 Feb 2010
No. 1351
The processes were very clearly outlined and we knew exactly what was required from us. We appreciated the easy methods used for setting things up as well - email and online - all very helpful and efficient!
3 Feb 2010
No. 1350
Lara was very efficient, she responded to my queries by email quickly and has been very helpful and friendly throughout.
3 Feb 2010
No. 1349
I appreciated the proactive way my sale was driven through. I thought Eileen Neville was simply excellent.
3 Feb 2010
No. 1347
You always responded quickly to emails. Always acted very professionally. And as a company I was most impressed with your policy of not wasting paper - I wish other agents would follow your lead!
3 Feb 2010
No. 1346
I was very impressed with the friendly, personal, and professional manner of Georgie Le Hardy and Stephanie Nash.
They were both very good at keeping me informed.
3 Feb 2010
No. 1345
In two words: Sarah Blackburn... I saw 14 different agencies before committing to market the property with 3. D&G were my first choice and the reason was apparent - Ms. Blackburn gave the most excellent advice from the offset: Finely attuned and intuitive guidance as to the right market for the property; the most apt way to market it; the pros and cons of pricing it; and highly detailed snagging recommendations (which we followed almost to the letter; and with great success). I found her to be possessed of such a supremely personable and professional manner that I had no reservations at all in dealing with her in that most rare of spirits: trust. Communication during marketing was excellent; her advice always incisive and honest; her back-up and team extremely responsive and professional. Once a tenant was found - she became indispensable to the closure of the deal and to my mind (it was a very swift closure) this is where her experience and professionalism glowed it's brightest. As an agent of 20 years myself (albeit in a different field) I can recognise an excellent one in the dark. I cannot recommend her highly enough. She is a powerful asset to your excellent company. I hope you have a successful new year in this most complex of times and look forward to dealing with you in future.
3 Feb 2010
No. 1344
Our agent was very helpful right the way through the process. This is not very often the case with other estate agents. Therefore this was very refreshing!
27 Jan 2010
No. 1343
Loved ''My property tracker'' on the website. What a fantastic idea! I must have checked it about 10 times a day and it meant that I didn't need to pester the office for updates. Guy was great as well - he was easy to deal with, handled the sale very professionally and made sure that the exchange took place on time, despite a very tight deadline.
27 Jan 2010
No. 1342
We were very impressed with our agent, Alex Dowding, he was friendly and approachable and also very helpful.
27 Jan 2010
No. 1341
Sarah was very attentive and always returned my phone calls promptly. She also facilitated a very quick deal between myself and the landlord which was quite impressive. She understood my concerns and addressed them appropriately and efficiently. Thanks a million.
27 Jan 2010
No. 1340
From the first inspection/valuation Emma was fully armed with appropriate comparables to back up her valuation, which gave me the confidence to want to give instructions to sell. I was also impressed with the negotiations and continuity of feedback I received from Guy.
27 Jan 2010
No. 1339
Guy Kelsey was very professional, extremely helpful and well mannered. He always returned my calls and clearly takes his job seriously.
27 Jan 2010
No. 1337
Tamzin's pitch for the business was really impressive - she was clear, highly organised, refreshingly honest and extremely persuasive - head and shoulders above the other two agents I saw from other companies. Once the sale was underway Katherine was always very good at keeping in touch and keeping on top of things - again refreshingly honest and direct. She also worked hard to get me my asking price - which was greatly appreciated.
27 Jan 2010
No. 1336
Simon was fantastic! He was extremely professional, trustworthy and helpful. I would definitely recommend D&G to anyone in Putney. Big thanks to the team. And I love my new flat !
27 Jan 2010
No. 1335
The fact that in a difficult selling market, Alistair Summerfield and his staff continued to make every effort to sell our house at a good price and ultimately succeeded in doing so.
27 Jan 2010
No. 1334
We were very impressed with Eileen - who took time to ensure we were kept updated, spent time viewing properties with us and gave care, consideration and personal attention.
27 Jan 2010
No. 1333
Caroline Anderson was very amenable to our situation and did a great job of communicating the sellers priorities. This enabled a very swift negotiation process. She then honoured all commitments to stop marketing the property etc. Harry Clifton was also extremely helpful in organizing multiple viewings of the property.
27 Jan 2010
No. 1332
I was very impressed with the friendliness of the staff and their expertise in their field.
18 Jan 2010
No. 1331
I just thought I should let you know that Luke showed Lucy and I around a couple of Brackenbury flats on Saturday. I thought I would let you know that he could not have been more helpful, charming and professional. A real tribute to D&G. Very interesting to spend the day in somewhere like Hammersmith/Shepherds Bush with a variety of different agents. Luke was a cut above the rest in every respect and the service provided by D&G, from the way he handled the viewings to the quality of the imformation sheets, was superior in every way.
18 Jan 2010
No. 1330
Overall, I would like to say for the record that D&G have been really good throughout the transaction. As you may know, we got to within a couple of days of exchange on another property before putting in an offer on Abbeville Road. Foxton's in Battersea were the sole agent and the experience could not have been more different. (Please feel free to quote me on that!!!) If/when we come to sell/let we will will certainly consider D&G first.
18 Jan 2010
No. 1328
My flat sale completes tomorrow and I just wanted to write to you to say that I can't praise Amalia highly enough. She was extremely professional throughout two sale fall throughs, calm under pressure and friendly and polite at all times. She managed the balance between being friendly and being professional perfectly. She never patronized but kept me very well informed of all the intricacies of the sale that I needed to know. Throughout the entire process I felt more than comfortable that I could rely on her to handle whatever occurred. The fact that I live out of London was never an issue as she went above and beyond the call of duty to ensure that this factor was not a problem.
15 Jan 2010
No. 1327
Just a quick note to thank you for your huge efforts and help in getting Flat 11 let as of today! Of all the agents you were always the most positive about reletting the flat and we very much enjoyed working with you. I was very impressed by your enthusiasm and your professional and efficient service. It is a great relief to us and our client that in this challenging market we have found a tenant of such excellent covenant strength.
15 Jan 2010
No. 1326
Thank you for looking after 53 so well. I have no doubt that your efforts contributed massively to the rapid sale.
15 Jan 2010
No. 1325
I just wanted to say that you have been a superstar with the management of Shorrolds Road over the past months. I know it's been a tough flat to manage but your service has been first class. Thank you.
15 Jan 2010
No. 1324
Just to say over the last few years you personally have looked after us really well and I am very impressed with you and all of the D&G team in your office. The level of service is very high and someone has always been there to pick up the phone and you all get back to us. Please show your boss this email, you really do deserve a pay rise!
15 Jan 2010
No. 1322
Just wanted to drop a quick note to say how much Anita and I appreciated your help over the course of our tenancy - there were a few tedious issues to deal with and every one was dealt with professionally and very pleasantly. It's not always the case with people in your job, it sounds very stressful, but we both were very impressed!
11 Jan 2010
No. 1319
I'm writing to say what a great service I received. I struck on Nicolas Pejacsevich who was incredibly helpful and intelligent at understanding my needs and also, frankly confessing at a time that there were no properties around, that there was nothing that would accomodate my necessities. He was the one to put me in touch with the Battersea office which found me my home at the moment I extended my search to the"dreaded" SOUTH OF THE RIVER! Nicolas followed me through the purchase from start to end and was incredibly good and understanding when I could not make up my mind (given that everyone was thundering at me "don't go south of the river") and prompt when I decided to heed only my own mind. So indeed, mine could not be more positive feedback. I have received disinterested advice (which always prooves a winner), care and material help - and intelligence, which having met pretty much all the Chelsea Estate agents was not always common! So thank you and I hope this is what you will hear from more people than just me!
11 Jan 2010
No. 1318
I just wanted to add my warmest thanks to those of Lucy for all your sterling efforts on our behalf. We feel very lucky to have two such nice, efficient, and periodically formidable ladies looking after our interests.
11 Jan 2010
No. 1316
Thank you so much for the terrific service you have provided - unlike other property managers (of which we have had many over the years) you have been most attentive and responsive and if we ever become landlords ourselves we will not hesitate to use Douglas and Gordon!!!
11 Jan 2010
No. 1315
Just a short note to thank you again for your help in the sale of the house at a price and on a timetable which we wanted. We have always had excellent service from D&G, whether as a buyer, landlord and now seller of the house - and will have no hesitation in recommending you whenever the chance arises. I am sure that we will also use D&G ourselves again in the future, although I'm not planning to move again for quite some time!
11 Nov 2009
No. 1313
We always got a prompt response to our queries and were kept well informed each step of the way. D&G treated any concerns we had during our conveyance in a professional manner. We were particularly impressed with Alix, who always ensured we knew what was going on.
11 Nov 2009
No. 1312
Your involvement in the process from start to finish was very impressive,. You worked for both parties to make sure the deal went as smoothly as possible. The champagne was lovely too!
11 Nov 2009
No. 1311
I feel that Felicity was great about keeping myself and my girlfriend up to date at every phase of the transaction.
11 Nov 2009
No. 1310
A note just to say thanks for doing such a good job on the sale of my flat. You were always a pleasure to deal with and the process (my first sale) was infinitely less traumatic than I'd expected!
10 Nov 2009
No. 1309
Thank you for all the great work you have done on our behalf over the last four and a half years. I visited the flat today and it is in great shape. I would have no hesitation in recommending your office to others.
10 Nov 2009
No. 1308
Thanks Rebecca, you have been fantastic and a God send in the management of Colehill Lane with me being so far away here in Singapore. So once again a big thanks and do know that it is appreciated.
9 Nov 2009
No. 1307
Georgie Le Hardy in Hammersmith was exceptionally professional, responsive and did not oversell. The follow up service on the property since I moved into Cardross Street has been exceptional. The whole team has been unbelievably good and I never expected to have such a pleasant experience!...and I am not being paid to say this.
9 Nov 2009
No. 1305
I exchanged on the sale of my flat in Abbeville today and wanted to provide some feedback on the performance of Alix Stuart-Bruges throughout the process. In terms of the pitching of a property she is without doubt the best estate agent we have ever viewed a property with - mixing it up between soft and hard sales. She ticks all the boxes that you would see on your standard feedback form - enthusiastic, knowledgeable, passionate etc etc but in my mind, it is the commercial side and the closing of a deal that she is strongest. From start to finish she has been avavilable to answer any question and to cajole the buyer (as well as the seller) during any lull in the process.
9 Nov 2009
No. 1304
Really wanted to thank you so much for all your support and help with our sale. It is ony a couple of weeks ago but all that stress has melted away and we are loving our new house and area. The move went very smoothly and we have managed to unpack most things! Thanks for your understanding approach and all those daily updates. So big thanks to you both and the D and G team.
9 Nov 2009
No. 1303
I wanted to drop you a quick note regarding Clara Cockerton, who recently handled the proposed letting of my penthouse in Cornwall Gardens. Her client care, attention and thoroughness were most impressive. When the current tenancy ends I will certainly be instructing Clara once again.
9 Nov 2009
No. 1302
I would like to thank you all for your efforts to both let and sell Tabor Road. Given that the property was occupid by tenants, the sale process has been very smooth indeed and the end result was fantastic, which is largely down to your professionalism and judgement. Well done D&G!
5 Nov 2009
No. 1301
Just wanted to drop you a note since completing to say a huge thank you for everything you've done during the sale. You have been absolutely brilliant to deal with and have made the whole selling experience a lot less stressful than it could have been!
5 Nov 2009
No. 1300
I would just like to thank the young lady who saved me from getting very wet this morning by offering me a rather splendid D&G umbrella. Next time I am buying a house or letting a flat I am coming your way. What makes it even better is that today was my birthday so your timing was immaculate. Thanks again. You made my day!
2 Nov 2009
No. 1299
Amalia Montague- Peters was very efficient and reliable, understanding and helpful. I had every confidence that she was 'looking after' everything. Thank you.
2 Nov 2009
No. 1298
D&G were incredibly proactive in getting potential buyers to the house; always polite and friendly and a pleasure to deal with. I was very pleased with the final offer, especially in the "current market".
30 Oct 2009
No. 1297
Tamzin Prout in your Northcote Road office was always quick to react and get any problem solved.
30 Oct 2009
No. 1296
The agent I was dealing with (Claire Dixey) was incredibly helpful at every stage of the process and I always felt I knew what was going on.
28 Oct 2009
No. 1295
We met with 7 different estate agents prior to deciding on D&G to sell our property. From initial meet, right through to sale completion I cannot compliment Alix Stuart Bruges enough. Anna and I both work in (commercial) property and have a fair understanding of the wider real estate markets and I expect I pushed hard and questioned everything put to us. I initially thought the valuation was extraordinary, but time has shown that she fully knows her market and was proved right in the fact that there was suitable demand to achieve such a price. Her efficiency in getting the property marketed was second to none and, being on call at any time of the day/night - even when on annual leave - gave us huge comfort when things didn't seem to go as smoothly as we could have hoped. Now we have completed, looking back on all of the advice that we took from Alix, I can see that she was right in every aspect, even though we may not have been as confident as her at the time (due to market conditions). I am very thankful that we opted to put our trust in her! Thank you.
28 Oct 2009
No. 1294
Excellent service and guidance, just straight talking and honest. The reason I stuck with D&G is they didn't waste my time, listened to what I wanted and helped me through the process.
28 Oct 2009
No. 1293
At all times Claire was extremely helpful and accommodating to our requests in terms of times we could view the properties and in arranging for us to measure up the property that we moved in to. At the last minute Claire also arranged for a professional cleaner to arrive for the day that we moved in as the property was not completely clean. We were also very impressed with the office!
15 Oct 2009
No. 1292
Thanks for everything, Tyrena. It is wonderful to have someone as experienced as yourself supervising this work.
15 Oct 2009
No. 1291
Following completion of the sale of the new lease on the above premises, I wanted to thank you both for your hard work in achieving the sale for us. This one was of course in no way straight forward but I found dealing with you both very straight forward and will recommend that my residential colleagues continue to use your service as and when we have an opportunity.
15 Oct 2009
No. 1290
Just to say a big thank you for making the sale of Shorrolds Road so successful - I really appreciated all your hard work, so thank you very much again.
15 Oct 2009
No. 1289
I understand we have now completed - fantastic news! I just wanted to write a quick email to say a HUGE thanks for everything you did with the sale of my flat in Holmbush Road. I very much appreciate your guidance (and patience) and professionalism throughout, it was much appreciated.
15 Oct 2009
No. 1288
Well we got there didn't we?! Thank you very much for all your help and assistance with the sale of the flat. Your collection of the transfer document was beyond the call of duty and frankly saved the day. I will most definately recommend you and Douglas & Gordon in the future.
No. 1286
Thank you once again - you and all of D&G have been fantastic, if we ever have cause to rent through or from you again, we will do so without hesitation and we'll be recommending any friends doing the same to give you a call.
15 Oct 2009
No. 1285
We were impressed with the quick initial marketing. Your agent, Will Benzing, was very helpful and most prompt at communicating with us, this was important as we were often out of the country. when we needed to speak to someone there was no delay.
15 Oct 2009
No. 1283
The responsiveness and professional nature of the girls in the office was excellent, and far outshone my experience of other lettings agents, in particular were Claire Channing-Williams, Hannah Hickman and Ella Newhouse.
15 Oct 2009
No. 1282
Everyone at the South Kensington office was friendly and approachable, from Caroline, to anyone who answered the phone. Impressive that they were interested in serving both the vendor and buyer; efficient so that everything moved along briskly; hassles got sorted out quickly; Caroline was very competent and able to work things out to maintain harmony among all parties, which is not always easy to achieve when things are as complex as they are buying properties in London! Caroline made it easy and a good experience and we would highly recommend her to any of our friends buying in the area.
15 Oct 2009
No. 1281
I liked Phillip and Henrietta very much and their open and straightforward manner. They were fantastic at communicating and always followed through with what they said they were going to do. More Estate agents should be like them!
15 Oct 2009
No. 1280
A first class professional service . . . as I have come to expect after being a client for the last 13 years.
15 Oct 2009
No. 1279
We appreciated the friendliness and accessibility of staff, particularly Alex, who seemed to us to always go above and beyond the call of duty. He single-handedly has restored our faith in estate agents. A big thank you to him and to all at D&G Battersea Park.
15 Oct 2009
No. 1278
Your sales staff were knowledgeable and professional. They understood our house and knew exactly the sort of potential purchasers immediately.
15 Oct 2009
No. 1277
As my tenancy is all but ending I would like to note that your organisation has been extremely professional, always prompt in response to queries and a pleasure to deal with during the course of this tenancy.
14 Oct 2009
No. 1276
I was impressed with the level of politeness , efficiency and professionalism. Guy from the Fulham office was outstanding and could not have done more to help.
14 Oct 2009
No. 1275
We live 6000 miles away from our property, but D&G kept us in touch with what was going on all the time.
14 Oct 2009
No. 1273
Everyone quickly took on board what we were looking for and didn't waste our time with properties we would not have been interested in (this compares very positively to other estate agents!). Also D&G gave the impression they were genuinely interested in our property search, i.e. it was not just about the numbers.
14 Oct 2009
No. 1271
We appreciated the communication, attitude and respectful approach from the Lettings Manager and all other staff.
14 Oct 2009
No. 1270
Now that we are settled I just wanted to thank you so much for all you did for us in finding our house! We love it! You really were determined and we got there in the end, so thank you very much.
14 Oct 2009
No. 1269
I wanted to say thank you so much for all you did to help us with the buying process of Lower Richmond. You helped the procedure run as smoothly as possible.
14 Oct 2009
No. 1268
I would like to take this opportunity to thank you and your colleagues for your help over the past few years. I have always found D&G to be helpful and efficient and I have appreciated all you have done for me in connection with the various tenancies at Queen's Gate Mews.
8 Oct 2009
No. 1265
Thank you so much for all that you did to bring about the sale of Hugh Street. We were very pleased with the price and the speed with which the sale was acheived. Throughout the selling process, from the initial valuation through to completion, we both appreciated yours and Amalia's efficiency and also tact in handling the buyer. Amalia was a joy to deal with and we are so greatful to her for all her help. We particularly appreciated the amount of time, dedication and attention to detail which she devoted to our sale. We shall certainly recommend Douglas and Gordon to all our friends!
30 Sep 2009
No. 1264
What excellent service! Amazing turn around time, perhaps you are all super-heroes as the cartoons on your commercials depict! If we chose to take the kind offer of your services we would be with you and you alone, sole agents.
29 Sep 2009
No. 1263
We found all at D&G to have a friendly, hands-on approach. We always felt like you were working hard on our behalf and keeping us informed. There was no soft-soaping or manipulation and we were also impressed by how the branches worked together, and by how each generated its own viewings.
29 Sep 2009
No. 1262
I was treated with a great deal of respect and consideration. When Tamzin initially met with my son and I, she carefully explained the whole process and what would be involved in selling my home. Tamzin made sure that I understood each part of the process and reassured me that she was there to help if I had any questions or problems.
29 Sep 2009
No. 1261
D&G were always professional, helpful and returned my calls promptly. I was impressed with their post deal interest and help too!
24 Sep 2009
No. 1260
Alice Umfreville was very friendly, helpful and quick to respond. She showed us a few different flats and took time to understand what we wanted.
24 Sep 2009
No. 1257
The Clapham office was very organised, allowing me to schedule meetings with builders prior to completion, even when the main agent I was dealing with was on holiday. All feedback was timely and they were contactable at all times. I was also very impressed with the bottle of Champagne and key ring!
11 Sep 2009
No. 1256
The Fulham office (Claire Dixey) did a fantastic job and were lovely people to deal with which took the stress out of letting our flat, I would recommend them to anyone.....
11 Sep 2009
No. 1255
From the initial telephone call to the first meeting with Annabel the Letting Manager, I was very impressed with the cheerful friendly and enthusiastic attitude of your personnel who managed to remain utterly professional at all times whilst still remaining personable.
8 Sep 2009
No. 1254
Susie and I wanted to pass on our very sincere thanks to you for all your hard work, support and genial good humour over these last weeks. It's all worked out brilliantly in the end and so we wanted to say a big thank you to you and all the team.
3 Sep 2009
No. 1253
Claire Dixey was very helpful in getting us this property. She was very attentive to our needs, as soon as we told her what we were looking for she searched only for properties that fitted our exact specification, which from my dealings with some of your competitor firms is very rare. She also continued to check her emails and go into work while she was on holiday in order to make sure we got the property we were looking for and this should be applauded. Overall we are very pleased with our house and the service Claire provided in negotiating it for us. Please extend my appreciation.
2 Sep 2009
No. 1252
Chevonne Murphy provided a very professional service. She was open, informative, honest and very helpful. 10/10 for Chevonne!
2 Sep 2009
No. 1251
D&G achieved the sale so quickly (within 3 days) and at the price we wanted! Something not achieved by our previous estate agent (within 12 weeks).
2 Sep 2009
No. 1250
Julian always responded immediately. He was helpful, friendly and professional. The whole office had a very friendly manner, especially Tamzin Prout.
2 Sep 2009
No. 1249
Alix showed us various properties around the Abbeville village area - she understood exactly what we were looking for and was extremely helpful and positive without in any way being pushy. After having seen Elms Crescent and loved it we were very much kept abreast of the situation regarding our offers, and after our final offer was accepted and the purchase was proceeding, Alix was able to arrange for us and our architects to visit the property on a number of occasions prior to completion, which was hugely appreciated.
No. 1247
As a tenant you can often feel as if you have very few rights, and ultimately whatever your agent tells you is likely to be either unfounded or simply part of a game aiming to get the best deal on the table for the landlord. In doing so tenants can often feel rather powerless (despite the fact they are still a customer), and this only adds to the stress of actually finding a place to live. Having spent the last 3-4 weeks looking for our next property in Fulham (we are moving from Clapham after 2 years there) we were bracing ourselves for more hard work, returning endless and ultimately fruitless calls from numerous agents trying to let completely inappropriate or overpriced properties to us. This was certainly the case in the first 2 weeks, until we signed up with Douglas and Gordon (Fulham Office). I am pleased to say that our experience with your letting agents (most noticeably Charlotte Jones and Claire Dixey) was completely different. Both were extremely pleasant to deal with and for once I have to say I felt like a customer of a letting agent, rather than simply someone they had no affinity to unless you were an active tenant.
Needless to say within a week and a half of registering with Douglas and Gordon we had ourselves a perfect house in an ideal location at the right price (first property they showed us too). Having spent the previous 2 weeks being dragged round completely inappropriate properties by all the other agents, it made such a difference to have letting agents who actually listened to what we wanted and then only bothering us when they found something that matched our wish list. Clearly with all four of us working full-time this avoided the irritation of leaving work early for viewings on properties we were clearly not going to be interested in.
Having been in professional work for two years now I personally believe that the efforts of employees (whatever their level) make a more significant impact on the name and reputation of a company than they perhaps realise, and both Charlotte and Claire have not only given me a remarkably positive impression of Douglas and Gordon, but have actually changed my opinion of letting agents. Knowing that decent agents are out there is somewhat of a comfort as I suspect this will not be the last time I use letting agents in London.
28 Aug 2009
No. 1246
I have recently sold my house in Clapham, thanks to the efforts of Alix Stuart-Bruges. It's probably unusual for a client to write to you but I feel that when one has received exceptional service, acknowledging it is the right thing to do. I put my house on the market with Douglas and Gordon soley due to her responsive attitude when I had dropped into your Abbeville Road office some time before to ask about the possibility of converting my house into flats. Then, when I decided to sell, Alix explained comparisons and guided me skilfully through the whole process of selling. Her excellent targeting of possible purchasers resulted in a very quick sale. Alix combines a very high level of professionalism with an acute understanding of clients' needs and stress levels; this has made my house much easier to bear. She is very hard-working and goes the extra mile; she is contactable on her mobile at all times, even late at night and over weekends. I know from the time noted on some of her emails that she works late into the night. She has kept in constant touch, way beyond what I hear to be normal practice from estate agents and is endlessly patient so that I feel I can ask her advice at any time. That she is highly intelligent and knows her business backwards is a bonus. The Clapham office seems to run very well. I like the fact that Tania, for example, will be as helpful as if I am one of her own clients, should Alix be out on a viewing when I drop in..
As a result of Alix's handling of my sale, I have no hesitation in recommendiing your firm to friends.
27 Aug 2009
No. 1245
Thank you very much for your note. In fact you forestalled me in that I was going to write to you today to thank you and your team at D&G for handling the sale so efficiently and successfully - a model of how it should be done! In particular and although I have never met her, I would like to commend Caroline for dealing with the sale and for her positive and incisive thinking - not to mention her communication skills which are excellent .
27 Aug 2009
No. 1244
Thanks very much for your great help in managing to exchange today! You've done a fabulous job in finalising this sale when I almost withdrew my offer out of frustration with the vendors. Great job and thanks for your good advice at each step of the buying process. I'll definitely be back for my next real estate buy reasonably soon. Was a pleasure working with you.
27 Aug 2009
No. 1243
I would really like to thank you and Emma for all your help and assistance with marketing my property. I really appreciate all your efforts and honest feedback. I will definitely be recommending Douglas and Gordon and your team to my friends.
27 Aug 2009
No. 1242
Many thanks for your help during our stay in London and patience with our somewhat irritating queries. Your approach was refreshing and so unlike our usual experience with property managers, Douglas and Gordon are obviously lucky to have you on board, so thank you once again.
27 Aug 2009
No. 1241
I know it's your job but you are giving such a great service. There is no way I could manage without you - heaven forbid I had a similar situation in my flat in Edinburgh, I wouldn't know where to start with insurance, surveyors etc etc!!
26 Aug 2009
No. 1240
...and many thanks for sorting this out so efficiently - you have restored my faith in lettings agents!
26 Aug 2009
No. 1239
Katherine, this is just to say a big thank you for all your help over Sister's Avenue. I really appreciate it and your patience over my endless phone calls. Many thanks.
No. 1238
Flat 19 is let through Douglas and Gordon and because of your efficiency is one of the reasons that you are now managing the block. I cannot recommend you highly enough and nor could the other blocks you manage. I was given the task of tramping around London talking to residents, porters etc of the blocks you manage and I received not one complaint or grumble!
26 Aug 2009
No. 1237
Dominic Hamilton was our agent to sell our W2 flat and was incredibly professional with fantastic results. The best thing was very prompt and detailed responses to my emails I sent and phone calls my husband made, which we haven't had from other estate agents! Thank you.
21 Aug 2009
No. 1236
Pleasant staff who came back to me with answers to all my questions promptly. Also they were happy for me to visit the property 3 times to allow me to ensure I was making the correct decision.
12 Aug 2009
No. 1233
Nicolas was excellent. I have now bought and sold through D&G and always highly recommend you to friends and colleagues.
12 Aug 2009
No. 1232
Philip was fantastic. Personable, knowledgeable and always had time for you and your questions. An excellent experience with Philip.
12 Aug 2009
No. 1231
Everything was dealt with quickly and Helen Fenwick especially was very helpful. She knew that we had to get the keys on a certain day otherwise we would not be able to move in and she went "beyond the call of duty" to help us out.
12 Aug 2009
No. 1230
We were impressed by the professional yet personable approach that was taken. We felt that our estate agent really did want to find us a property - we weren't just ''another pair on the books''. Our agent was honest and helpful.
12 Aug 2009
No. 1229
We dealt with a really lovely woman, Clare Channing-Williams, who was there to help and answer every question we had. If she wasn't around she would always get back to us within the day. Really want to thank her hugely.
12 Aug 2009
No. 1228
After we looked at our first property with Tania and thought about putting an offer in we chatted with a close friend who is an estate agent in Chelsea who recently bought their house through Tania. He had nothing but praise for her and this gave us confidence to move forward. This reputation that proceeded her was lived up to at every juncture of the transaction, if not more so, and we continue to sing both her and the office in generals praises. Having looked at a variety of properties with other agents in the area she was second to none in her helpfulness and no-nonsense approach. Gradually we stopped even looking with other agents as we didn't have the same level of trust and respect for their judgements and also valuations on houses. Tania's professionalism, courteousness and amiable character made purchasing the property a pleasure. Without the trust we had built in her we would not have probably submitted a sealed bid. Whilst this was somewhat tortuous and even more so for her when there were mortgage problems due to the decrepit nature of the house she remained patient and transparent which helped to keep us calm and assuage any fears. Alix and other members of the team similarly were very helpful and assisted the process along in a smooth manner. Without reservations the office was the best run, communicated in the most helpful mediums and most professional that we encountered in our search for a property in the Abbeville/Clapham area.
We would wholeheartedly recommend D&G on the Abbeville Road to other friends and indeed more generally.
12 Aug 2009
No. 1227
Will Benzing was always very responsive to our needs to view the property on several occassions and gave great input into planning how the property could be developed in the future.
12 Aug 2009
No. 1226
I was very impressed with the dogged determination of the staff who showed our house endlessly at a time when nobody was ready to buy! But they soldiered on and finally found that one magic buyer.
No. 1225
I've recently had a lot to do with Richard Townsend. He's been very helpful in tracking down missing service charge payments from the time that Douglas & Gordon took over from Moretons. I wanted to let you know how much I appreciated Richard's help. He had a lot of insight into interpreting the accounts and was very patient with me on numerous phone calls going through the records and explaining their meaning. He took charge of the situation in terms of specifying to his counterpart at Moretons what information was required and it was Richard who uncovered where the payment had gone missing. I appreciated his professionalism, friendliness and the way he always followed through to do those things he said he would.
24 Jul 2009
No. 1224
I received great personal service. D&G went the extra mile to get the purchase through quickly and were very nice people.
22 Jul 2009
No. 1223
Thank you very much for the help you gave me whilst I was looking for a property. Of all the estate agents I have been dealing with over the last few weeks, I found you to be the most well mannered, prompt and polite agent to deal with. I have apologised for failing to turn up at a second viewing and it was your positive attitude to my error which has prompted me to write in. You were neither too pushy or too laid back and you gave honest advice in a well mannered fashion. I hope this email will encourage you to continue your excellent client service to others.
No. 1222
I have been meaning to write for a while now to say a big thank you for all your help with both selling Stratford Grove and also assisting us with our new house search. I was very pleasantly surprised at how quickly you were able to find serious buyers and the number of offers that came in very quickly, during what was a particularly difficult time in the housing market. Also keeping me up to date on progress and providing sound advice to see the sale through to completion. I felt that you had my best interest at heart, whilst I'm sure the buyers would have had a very positive experience with yourselves too. On house hunting, I have to say that I was very inpressed with all the properties we saw with yourselves - thank you for taking the time to show us round them (particularly all the Saturdays and evenings) and really understanding what we were after. Many thanks once again for all your hard work, patience and professionalism. I would definitely recommend D&G to others going forward.
22 Jul 2009
No. 1221
I must congratulate you on your views and opinions on the current market you gave on th LBC podcast with James Max recently. It's so refreshing and encouraging to hear a fellow central London estate agent or any estate agent come to that, tell the way the market actually is, rather than 'talking everything up' and always saying how wonderful business is. Well done once again.
22 Jul 2009
No. 1220
Thank you so much for all your hard work over the year enabling us to have such an amazing year here. We really do appreciate everything you have done.
22 Jul 2009
No. 1218
Thank you so much, am very happy about the new tenants. Thank you again for your good work.
22 Jul 2009
No. 1217
The fair on the Green committee would like to thank you for your continued support for such a great local event and for your very kind donation which will go towards raising money and create awareness for local and national charities.
22 Jul 2009
No. 1216
Thanks for all your help. I now have two experiences dealing with D&G - one selling and one buying. Both were excellent. I always mention your firm when discussing property with people - contrasting you with Foxton's. The best and worst out there.
22 Jul 2009
No. 1215
She explained that she and her boyfriend have just had an offer accepted on a flat through Emma - she was so complimentary about you and said you were far better than any of the other agents they used.
22 Jul 2009
No. 1214
Because my move is finished now and all the boxes are empty I just wanted to take 2 minutes in order to tell you that we have been very happy to work with you in order to find a new place. You have been very professional, reactive and everything has been done as quick as possible.
22 Jul 2009
No. 1213
The enthusiasm and professionalism of the agents made the whole process far more enjoyable and reassuring.
22 Jul 2009
No. 1212
Thank you so much for all that you have done in sorting this out, I do appreciate it. It has been great working with you and I will take great pleasure in recommending you and Georgie to anyone I can who is daring to move in or out of the area!
22 Jul 2009
No. 1211
I am writing to express my singular satisfaction with the professionalism and honesty of Maddie Lewington. I have been looking for a property to buy in Notting Hill/Holland Park for the past 3 weeks, whilst on a business trip from my home in Sydney. I spent time with 8 different agencies and Maddie was a stand-out in responding precisely to my requests and I always got the impression that she was being honest and straightforward. I could not say the same of all the other agents.
No. 1210
It would be amiss if I did not write to let you know how extremely impressed I have been by the diligent hard work and effort Sarah Blackburn and Lara Prescot put in on my behalf to ensure my flat was let so quickly. In my experience of letting the property, this is typical of the ethos that runs throughout Douglas & Gordon which means that I can once again set off into the sunset happy in the knowledge that my flat is in but the most capable of hands. It's not just the professionalism that makes letting through D&G such a joy but the very tangible feeling that the Lettings Team are working with the clients sole interest at heart. It is very reassuring and working with Sarah and Lara has been a great pleasure. Of course the experience doesn't stop there as shortly when my tenants move in, the flat will be placed in the capable hands of Alex to ensure that it doesn't fall apart during the tenancy. I can only remark what an excellent efficient and delightful team you have representing the Company and it is for that peace of mind that I will always recommend Douglas & Gordon to everyone as the only Company to let or sell a property through. Thank you for such prompt, efficient, reliable and delightful service - it has been nothing other than a joy!
17 Jul 2009
No. 1209
I was impressed by the speed in which the office replied to my questions and the clarification of detail included. I have not rented a property before - so I needed some questions answered which may have been fairly basic - I was never made to feel they were basic from Clare. She did an excellent job.
17 Jul 2009
No. 1208
I was very impressed with the fact that you only showed me relevant properties, and that you were swift with the whole process. Alice did GREAT!
17 Jul 2009
No. 1207
You let the property at asking price. Sarah in your Pimlico office was our main contact and was spot on. Very professional and realistic. She brought real credibility to D&G. Lara was the contact for the contract and was also a real asset to you. It makes such a difference to have professionals acting on one's behalf for these things.
17 Jul 2009
No. 1205
Georgie Le Hardy was very proactive and on top of the whole process from start to finish. I recommend her wholeheartedly. She absolutely went above and beyond the call of duty. Thank you so much
17 Jul 2009
No. 1203
Charlie was fantastic, as ever, this is the third time I have rented out my house with you, she knows the market, has a calm manner, and is so professional. Thanks for doing a great job.
17 Jul 2009
No. 1202
The staff at D&G were in constant communication with me, which was all done in a friendly and efficient manner
17 Jul 2009
No. 1201
Stephanie Nash & Georgie Le Hardy were friendly and efficient and gave a realistic and honest assessment on the value of the flat.
14 Jul 2009
No. 1199
Pretty cool post. I just came across your site and wanted to say that I have really enjoyed reading your blog posts. Anyway I'll be subscribing to your feed and I hope you write again soon!
3 Jul 2009
No. 1198
Having let my house through D&G for the last few years, I have recently sold it through your Abbeville Road/Northcote Road offices. Your team has been excellent - thoroughly professional, friendly, diligent and resourceful. I can't fault them for their attitude or responsiveness and whilst our timing may have been a little unfortunate, the sale price exceeded their aggressive valuation, certainly exceeding our expectations. It is, of course, a team effort but our point of contact on the lettings side were Alex Best-Shaw with Alix Stuart Bruges skillfully leading the way on the sales side . What a great team, thank you.
3 Jul 2009
No. 1197
On behalf of Bob Champion, the Trustees, the Committee and us all here in the office, so many thanks for once again, sponsoring our Tennis Tournament. What a difference it makes and in the nine years you have been involved with the event, we have raised in excess of £100,000. A great achievement by any standard - thank you, we really do appreciate it. We had a great day on Sunday - luckily the weather was good and not too hot for the players. Douglas & Gordon offices raised approximately £800 for the Raffle which was absolutely wonderful. Again our thanks for your continued commitment to our cause and we hope to continue our relationship with you into 2010!
3 Jul 2009
No. 1196
Hi Alex, just a quick email to thank you and your team for selling our house. First of all thanks to you for being very reassuring, God knows why I waited for so long to ask you to sell the house. Also Tania ws amazing too, she was always optimistic and very professional - and thanks to Alistaire who did his best to ensure the sale of the house went as smoothly as possible, I couldn't have hoped for a better team to sell the house, many thanks again.
3 Jul 2009
No. 1194
Thank you very much for this! It is really a pleasure to see that you are looking after our property!
3 Jul 2009
No. 1193
We actually simply can't believe that such a dream has come true, and we want to thank you for being so incredibly patient with us, for your fabulous support and for helping us along this amazing journey. We will always be eternally grateful to you. Thank you.
3 Jul 2009
No. 1192
I am extremeley happy with Douglas and Gordon and have been for many years, letting out 2 of my properties and 1 of my partner's. Your staff are always polite, efficient and professional. 6+ years of good tenants and near full occupancy is testament itself (and where the tenants were a slight problem, I got all the support I needed to resolve the issues).
3 Jul 2009
No. 1191
Thanks, Olivia, and thanks especially for all your help. I have never known anything go by so smoothly!
3 Jul 2009
No. 1190
Adam, thank you indeed for the excellent preparation and contribution to last night's Board meeting. I thought it was the best we have had.
3 Jul 2009
No. 1189
Thank you very much for your support of the Broomwood Hall Fun Run this year. We were really pleased that the event raised just over £4,500 and this was in no small part due to the very professional entry and sponser form that your team made for us.
3 Jul 2009
No. 1188
Alex, on a seperate note thank you for everything you have done for us during your time at Douglas and Gordon while we were in that property. You were a real pleasure to work with and your voice of reason has been very much appreciated.
30 Jun 2009
No. 1186
Will was particularly responsive and nothing was too much trouble. He communicated well and had a nice friendly approach, not too pushy but incredibly helpful.
30 Jun 2009
No. 1185
You always give great feedback, are friendly and polite and always seem to be trying to do the best job for me.
22 Jun 2009
No. 1184
I received a phone call before and after every viewing and the website was updated frequently with feedback. Alex was very friendly and helpful and I was impressed with the high quality sales particulars.
22 Jun 2009
No. 1183
I was impressed with the friendliness of people at D&G and there wasn't the pressure of the hard-sell, especially compared to some of your competitors. I dealt with Will Benzing and he came across throughout as genuine and interested in the service he was giving, not just chasing his commission.
22 Jun 2009
No. 1182
The quality of the properties I viewed with D&G in different London areas was generally higher than other agents'
and the sales people were always friendly and available to help.
19 Jun 2009
No. 1181
The people at D&G were always polite; prompt in communications; and most of all you found us the perfect flat!
10 Jun 2009
No. 1180
I felt D&G was on my side but also did not make unrealistic or undeliverable promises about the rent I would be able to get. Rebecca Thornett at your general management office is always particularly efficient and professional.
10 Jun 2009
No. 1179
I was very impressed with the manner in which Annabelle Morrow was always 'on the case' making sure negotiations proceeded quickly and in a professional manner.
10 Jun 2009
No. 1178
A young and very dynamic team with a great capacity of communication. Also, something which is important for a landlord is to see an excellent coordination between the letting and management departments.
10 Jun 2009
No. 1177
Alastair in your Nightingale Lane office is first class. Extremely helpful throughout and very responsive.
10 Jun 2009
No. 1176
What impressed us most about Douglas and Gordon was the professional manner and full communication between us and the sales negotiator Tania Thompson who works in the Clapham sales branch.
10 Jun 2009
No. 1175
I received professional and highly response feedback from Charlotte and her team. They showed a level of proactivity which is all too rare in a service led business. Many thanks.
No. 1174
I'm so pleased at having chosen your sales team, they are all working so hard and I receive constand updates from James, Simon and Nathaniel. I couldn't have chosen a better estate agent to work with.
No. 1173
I wish to say thanks to Dominic for his cool, even-handed handling of a sale during a difficult time in the housing market. We trusted him to not engage in skulduggery, very prevalent in the central London market from my experience, and understood he was playing a fair game. As buyers this was important to us, and in a scenario where the vendor was using multi-agency, we were delighted to bring our custom to Douglas and Gordon, and very happy that he managed to negotiate all hurdles to a successful completion.
We understand that he was the vendors agent, but are very satisfied with his conduct and astute mediations to keep the sale on track. I believe he, and Douglas and Gordon, has served us and the vendors well, and we can look forward to summer in South Kensington.
No. 1171
The Fulham office and Charlie in particular, were extremely helful in successfully letting my flat, and the service levels from your office were way above those which I had experienced previously when using one of your competitors.
No. 1170
Oh my goodness Alex - what an amazing result...I truly cannot believe this outcome. But it so reflects the massively good job that you have all done for me too - you are all legends, plain and simple! Many thanks to you and Chevonne too. HUGE, HUGE thanks to you all again - unbelievable!
No. 1169
You and your colleagues have worked so hard on our behalf. We could not fault the service provided by Douglas and Gordon in any way at all, not least the excellent offers which you were able to acheive, and we shall have no hesitation in recommending the firm to anyone in the future.
No. 1168
Nicola is patient, polite, sensitive and tactful. In addition she is thoroughly professional in her management of the building, capable of grasping technical issues and in these and indeed everything she has dealt with, quickly getting to the root of the problem to provide the speedy and effective solutions. She is willing to go that "extra mile" to get things sorted out and she has proved to be tenacious, highly efficient and reliable. Quite simply, if Nicola is involved - things will get done! She is an asset to your company and we are grateful we were fortunate enough to have her support.
No. 1167
We would like to thank Alice Umfreville for her excellent job in helping us find the most suitable property. Alice, by listening and understanding our requirements, has shown us a set of carefully selected properties, without us having to go through unnecessary visits and appointments.
Alice is a very good professional and has demonstrated it throughout our search. She should be praised for her behaviour that we would have loved to experience with other real estate agents
No. 1166
I would like to thank you for the time I spent there. I really appreciated the management and support I got from Lucy on the property issues/questions I have encountered.
No. 1165
Many thanks for your prompt and thorough reply. I am very pleased to read the apartment is "immaculate throughout" and it is reassuring to know you are managing the property so well.
No. 1164
Anna Remers has been looking after us and we have been delighted with the service we received. Her entire approach to client care is very proactive and very prompt.
No. 1163
Thank you for being so professional and easy to communicate with over the past 18 months. D and G have definitely been my best experience of etate agents in London over the past 15 years.
No. 1162
Thanks a lot for your help with this, I have to say so far Douglas and Gordon have been overturning my preconceptions about dealing with letting agents. You have all been very helpful.
28 May 2009
No. 1159
I was very impressed with the promptness with which you took on the letting. At all times the people dealing with both flats were most helpful - all my queries were answered immediately and this made me feel that I was in good hands. I also appreciate that you do a check up on the tenants while they are still there. I couldn't be more delighted - thank you.
28 May 2009
No. 1158
Lara Prescot was polite and helpful; she put forward properties to us that suited our requirements and was always on hand to answer questions etc. The process was handled professionally and discreetly, and went very smoothly and painlessly.
28 May 2009
No. 1157
D&G are efficient, professional, and friendly, nothing seems to be too much of an issue
28 May 2009
No. 1155
I was impressed with your 'bullish' attitude (meant in a very constructive way!) to the current market conditions. I found you to be resilient to purchaser(s) who tried to reduce the asking price by way of unfounded arguments. I would use you again.
28 May 2009
No. 1154
D&G had extensive knowledge of the area. They had a positive yet realistic attitude and gave sound advice considering the current economic climate with selling my property. The level of service was excellent from Tamzin Prout, Katherine Moore, Mark Hutton, Alistair Summerfield, and Rebecca Bell.
No. 1153
I would like to express my satisfaction with the work done by your team at the Battersea Park office. Emma, Alex and Chevonne worked tirelessly and extremely efficiently to sell my flat in Park Mansions. They are a great team, always pleasant and courteous.
14 May 2009
No. 1152
It is a pleasure dealing with efficient and professional people, rather rare these days, I am afraid.
14 May 2009
No. 1151
Thankyou for your excellent service, and for your beyond the call of duty help.
14 May 2009
No. 1150
I wanted to say that it has been a real pleasure working with you and D&G. Everyone has always been considerate, polite and thoughtful and I have been so impressed by the speed and level of service.
14 May 2009
No. 1149
Just a short note to say thanks for all your help over the past few months. You have been outstanding.
14 May 2009
No. 1147
You have been a pleasure to work with and I thank you for all your hard work over the years.
14 May 2009
No. 1146
I can understand that Jane is busy in 'front of house' on your management side, and whilst obviously handling a lot of business, is always responsive and courteous - certainly the best Property Manager I presently work with in London.
14 May 2009
No. 1145
Thanks so much! I am so impressed that you have managed all of this on such a coordinated basis. Be careful, I may attempt to hire you away personally to organise my life like this!
14 May 2009
No. 1144
In my garden and I knew something wasn't right...Had beer, in deck chair. Cigarette.....something was wrong....Suddenly I realised...the perpetual hissing of the leaking tap had gone!!! How exciting. Thank you very much.
14 May 2009
No. 1143
I was very inpressed with the regular feedback and prompt response to enquiries and also for dealing expeditiously with issues from buyers and solicitors. Thank you.
11 May 2009
No. 1142
As you know, the flat was let previously through one of your competitors. The D&G service levels from both the lettings side and property management side are both significantly better than my previous experience-it's like a breath of fresh air!
11 May 2009
No. 1140
Thank you so much for your help during these two years, you've provided the most outstanding service since day one.
11 May 2009
No. 1139
The house is in great shape and the garden looks nicer than we ever had it! I thought I'd thank you for the great job you have been doing over the past two and a bit years, both on the letting and management side. We feel everything is in best hands, and have already recommended Douglas and Gordon where we can.
6 May 2009
No. 1138
We were very impressed with the combined efforts of the whole team. They were interested, professional and very likeable. They truly did a sales job with each viewing that we were present for - unlike our previous agent!
30 Apr 2009
No. 1136
I was very impressed with the reactivity, organisation, and responsiveness of Douglas and Gordon.
29 Apr 2009
No. 1135
D&G were much more professional than other agencies we have worked with in the past.
29 Apr 2009
No. 1134
Amy Dixon had a very optimistic open attitude, and made a real effort to find something that suited my needs.
29 Apr 2009
No. 1133
Will Benzing kept in constant touch with me and I felt updated with the progress of my purchase.
22 Apr 2009
No. 1132
We were very impressed with Georgie's determination to find a new tenant in difficult circumstances and her high level of communication.
22 Apr 2009
No. 1131
Lottie and Charlie were fantastic from start to finish. Not only were they totally professional but they delivered me a tenant within 2 days of my flat being on the market. They didn't stop there as all the paper work was handled smoothly and in a proactive manner. I couldn't have asked for more in a letting agent. I have and will will continue to recommend D&G to friends and family.
22 Apr 2009
No. 1130
We appreciated the straightforward and pleasant manner of the staff we dealt with. We felt they understood what we were looking for and didn't waste our time with unsuitable properties.
22 Apr 2009
No. 1129
I was very impressed with the co-operation of all, especially Caroline Anderson.
22 Apr 2009
No. 1128
Clare Channing-Williams should be congratulated for her attitude and pragmatism!
22 Apr 2009
No. 1127
I was so impressed with the Fulham office, Lottie, the Manager, was thorough, polite, always happy to help and quick to reply and did everything with such complete professionalism, I was so impressed and I think the touch of having a bottle of Champagne is also a bonus!! We have recommended the Fulham office to several people. Would come back to D&G in the future for definite.
22 Apr 2009
No. 1126
(1)You were efficient and got on with things, (2) you gave sensible and sound advice and "steered" the transaction/the buyer well, (3) without exception each member of your team was very pleasant and helpful to deal with.
8 Apr 2009
No. 1125
Sarah gave professional advice and responded promptly when answering queries. D&G Actually listened to what I was looking for rather than just showing totally irrelevant properties.
8 Apr 2009
No. 1124
The whole set up was very professional, friendly and helpful. Philip was absolutely great to deal with.
8 Apr 2009
No. 1123
I was impressed by the quality of services and the amount of services provided, the responsiveness and professionalism of all parties, and the quality of the decoration and furniture provided.
8 Apr 2009
No. 1122
Lottie did a very good job showing us flats, she was very honest and professional.
8 Apr 2009
No. 1121
This is the third letting you have arranged for us and each time has been extremely quick and efficient. Both Alex and Olivia are very nice, easy to talk to and professional.
1 Apr 2009
No. 1120
I just wanted to write to say thank you so much for all your help with Primrose. You were really great to deal with and I think Douglas and Gordon are great.
30 Mar 2009
No. 1119
I was very impressed with D&G's level of responsiveness, speed of transaction, and friendly and competent manner of the staff.
24 Mar 2009
No. 1118
I take this opportunity once again to say how pleased both Joe and I are with the superb service you have been providing. It is very rare to find a Property Manager as efficient as you and we are very willing to assist you in any way we can.
23 Mar 2009
No. 1116
Steph and Georgie were very helpful throughout and we were very impressed with the lovely bottle of Champagne when we moved in!! That was a great touch. Very organised.
20 Mar 2009
No. 1114
It was for a reason that I started out by exclaiming: "congratulations!" when I called you that afternoon to let you know that we had exchanged. You had worked tirelessly to make the deal happen - from your early efforts to encourage us to increase our bid (and presumably to persuade the seller that it was worth striking the deal at the price we did) until the last steps leading towards exchange. While you obviously remained primarily the vendor's agent, you quickly gained our trust by being attentive to our needs and worries and remaining transparent and supportive throughout the process. That, I believe, was instrumental in ensuring a successful transaction in this very difficult environment. Again: Well done! We are most impressed with D&G and happy to recommend you to our friends.
20 Mar 2009
No. 1113
Thank you so much for getting me to take a look and for all your effort in taking me around lots of different properties. You have been really helpful and always a smiling face which has cheered me up many a morning.
20 Mar 2009
No. 1112
Apologies for this out of the blue email but I thought it appropriate to write and tell you happy we were with the level of service received from your Fulham office and in particular from Catherine Townsend. This is even more evident when compared to the dealings we had with the joint agent (Shaws), who by stark contrast were shocking. We placed our flat in Queens Club Gardens on the market through D&G (mainly because at the time we were trying to by through your Lower Richmond Road office, Putney) and I am delighted we did. I think it would be fair to say that many agents have ridden the good times and in the boom market of recent years haven't had to work hard to push and close sales. It is a real credit to Catherine that when presented with a sale (of lowish lot size) in an awful market she persevered and worked so hard to close it out. We were more than impressed by her professionalism and courtesy at all times and we believe that she is a real credit to your business. I would just like to take this opportunity to thank D&G for all their help.
20 Mar 2009
No. 1110
I was very happy with the service provided by D&G Northcote Road office, especially Annabel Hay and Felicity Hood and the assistants that have picked up the phones and answered queries. I would recommend them strongly to anyone.
19 Mar 2009
No. 1109
The selection of properties were very high and suited us more than any of the other agents we saw. Communication was always very quick and extremely helpful, polite and friendly. I would definitely use D&G again and recommend them to friends as well. A special thank you to Charlie who found our lovely new flat for us and helped us sort out everything.
13 Mar 2009
No. 1108
We were very impressed with Douglas and Gordon they had a professional manner; were excellent at keeping us informed as to what was going on; and always returns calls promptly.
13 Mar 2009
No. 1107
There were constant updates and the girls were very polite and efficient - very impressed
13 Mar 2009
No. 1106
I was so impressed with the tolerance of Sarah Blackburn - she is absolutely fantastic as my clients can be somewhat irritating at times to say the least!! She also stepped in with a cleaner at the last hours when ours let us down! Again a huge Thank you
10 Mar 2009
No. 1105
We were very impressed with Amy Dixon's friendliness and competence. She managed to close with impressive aplomb a deal with a relatively difficult landlord.
10 Mar 2009
No. 1104
The property was on the market with two agents. D&G were by far better at getting viewings and eventually got the tenants. During the time on the market, D&G were much more rational as to what we should do to get closure.
10 Mar 2009
No. 1103
The thing that impressed me most about D&G was the team - I picked D&G basically because I really liked the people. Olivia & Alex were really lovely and very helpful throughout.
9 Mar 2009
No. 1102
Having rented properties for over 14 years we have never come across an agency as professional as Douglas and Gordon. From the first viewing of our flat (we only had to see it once to know it was the one) through to being handed the keys, your team have constantly updated us, answered questions before we even knew we had them and generally made us feel we were important. Your attention to detail in looking after tenants is amazing and you certainly lead by example in your industry. Too often estate agencies pay minimal attention to tenants and we have definitely been treated with the respect and personal attention that we feel we deserve when renting a property.
In addition we were pleasantly surprised with the fees associated with the completion of our contracts and financial checks. There doesn't seem to be any regulation regarding this in the industry and we have been put off properties before due to the high fees demanded by the estate agencies.
Whilst the boiler broke when we moved into the property, we were really impressed with the way your team handled the situation, sought to resolve the problem quickly and reimbursed our rent promptly. Given that London was under 10 cm of snow at the time and half your staff were unable to get to your office - we applaud your team further for sorting this problem out for us.
We were also really impressed with your out of office emergency help system and the number of contacts available. Only too often have we had a problem with a rented property on a Sunday to just get an answer machine response from the estate agents managing the property. Again we feel you lead by example in your industry in this respect.
Please pass our thanks and gratitude on to your team.
9 Mar 2009
No. 1101
I dealt with Lottie Lambert. My move was an unorthodox one to say the least, as it was between myself, my landlord and Lambeth council. Lottie was consistently courteous, helpful, patient kind and professional. My rather constant and anxious calls were always returned promptly and matters dealt with tactfully and efficiently. All in all a thoroughly excellent service on your side under complicated circumstances. Many thanks indeed.
9 Mar 2009
No. 1100
Despite problems associated with the transaction - slow authorisation by my bank and restrictive dates from the vendors side, D&G smoothed all the problems. This particularly included working after hours by our negotiator and for this we are very grateful.
9 Mar 2009
No. 1099
Everything ran so smoothly! And the staff (mainly Tamzin Prout) were very helpful and genuine.
9 Mar 2009
No. 1098
I was very impressed with D&G's comprehensive knowledge about special subjects such as Oversees Landlord Status. They had wide ranging and informative packs of letting material and useful guides for landlord and provided an all encompassing service for letting and management. They also have an excellent website and landlord service with the Property Tracker.
3 Mar 2009
No. 1097
I was very impressed with the advice you were able to give all the way through the process. Mark did an excellent job getting us to the right price, so both buyer and seller were happy. Having seen a lot of your competitors and put in offers, when trying to buy our house, we were able to see how much better you advise your clients. Joss was incredibly helpful, enthusiastic and knowledgeable when showing us round houses. Tamsin continued to give advice to my husband when we were buying our house, even though it was through another agent. We are really really impressed with D&G and would recommend to anyone that they use you.
3 Mar 2009
No. 1096
My questions and concerns were always answered promptly. I was pleased with the properties we were shown - the agent quickly figured out what we were looking for.
3 Mar 2009
No. 1095
I found Sarah Blackburn to be very professional, straight forward and a pleasure to deal with.
3 Mar 2009
No. 1094
The thing that impressed me with D&G was your efficient, caring approach, always putting the client first. Your commonsense approach to the inevitable minor problems which arise when a property is first let; and how careful you were to check with the client before proceeding with any unexpected expenditure.
3 Mar 2009
No. 1093
You ensured that a check-in took place (unlike all other agents I've dealt with in London), gave us clear confirmation of what was happening at each stage of the process and we felt as tenants that you were looking after us as well as the landlord. I'd say you were worth the admin fee we paid you, this is far from the case with most other agents.
3 Mar 2009
No. 1092
There was always good communication. D&G kept me up to date with viewings & feedback and I really liked the Tracker system.
3 Mar 2009
No. 1091
D&G gave us regular updates on marketing and viewings. We felt assured that our affairs were being handled by a team of professionals who were genuinely acting in our best interests.
3 Mar 2009
No. 1090
The Abbeville Road team were patient, courteous, and hard working. I very much felt that they could not have tried harder for us.
3 Mar 2009
No. 1089
Douglas & Gordon are professional, without being pushy or going for the hard sell. They are easily contactable and respond swiftly to voicemails. They have shown flexibility on commission in a difficult market. Catherine Townsend and Ed Douglas-Home in particular were very professional and courteous and worked hard to achieve the sale. It goes without saying that, in this market, any sale (subject to minor exceptions) is an achievement!
25 Feb 2009
No. 1087
I just wanted to say thanks for all the effort that you and the Lettings Team have put in to get a new, good quality tenant for my apartment.
25 Feb 2009
No. 1086
I am writing to thank you so very much for all the help you and your team provided us with last year. Having lived in my home for fifteen years, I was not aware of what to expect from the local agencies. We had to switch agents on two occasions before we finally sold, but this made us quite expert in the activities of the local agencies. Looking back now, I realise what an excellent service you provided. Your internet property tracker was invaluable for feedback, and helped to keep our spirits bouyant. It became really fun to check how many people had looked at the property details! In that market, anything like that was gratefully received. I'd also like to compliment your team on the way that we were treated as far as viewings were concerned. We were given excellent warning, I can't rememeber even one 'no show', and most importantly, we were treated with respect on all occasions. I've learnt how valuable that all was.
25 Feb 2009
No. 1085
Thank you both very much for selling Leppoc Road. You really worked jolly hard to keep in the chase, us amused and Lambeth at, or near, bay. In addition you kindly found people for us for a perfect period, with little recognition. I'm not sure what more you could have done to bring this to conclusion, so I am grateful for all your incredibly good natured hard work. I will have no hesitatin at all to recommend you to anyone else in the area. You made it all much easier than it could be.
No. 1084
In September 2008 we asked you to value our home and to handle the sale. We took that decision so that we could retire to Devon. We made our choice on the instinctive feeling that you and your team were part of a thoroughly professional firm, with memebers of staff who were thoroughly decent people who would act and work hard on our behalf in an honourable way. Despite what has come to pass in terms of the strategic timing of this decision we still believe we could not have made a better choice.
24 Feb 2009
No. 1083
You have been the best agent I have ever had let one of my properties and I thank you very much.
No. 1082
I received your contact details from Fiona Sinclair, who has been helping me negotiate the rent in Clapham South. I would like to note tbat she has been very helpful and professional in the process, communicating timely and effectively with the landlady and myself. I will be recommending D&G and their agents to my friends and colleagues as a result.
24 Feb 2009
No. 1081
Kim, with work like this I'll support you 100%, please don't leave and can you be cloned?
24 Feb 2009
No. 1079
Just to let you know that we are extremely impressed with the service that you guys provided, I imagine as a Landlord that the tenants would be too. Having been in London for a couple of years and moved out of houses on a number of occasions using different agencies, you guys are by far the best.
24 Feb 2009
No. 1078
I would like to thank you for your cooperation and your efforts during the last year - all minor problems with the flat have been solved very quickly and efficiently due to your excellent work.
No. 1077
I just wanted to thank you for all your time and hard work with this rather irritating and long issue. On behalf of all of us we seriously appreciate how quickly and efficiently you resolved the tedious problem and we are so much happier now!
18 Feb 2009
No. 1076
As always your team were both helpful and proactive in organising a new tenant for my property.
18 Feb 2009
No. 1075
The level of communication was the very impressive. Chevonne was a very friendly and professional person, who constantly helped us to resolve any difficulties, thanks a lot.
18 Feb 2009
No. 1074
We liked the fact that we dealt with only one person throughout the transaction, and we appreciated the personal character of the service we received from Alix Stuart-Bruges, although we found all of the staff in your Abbeville Road office efficient, courteous and genuinely friendly. Alix was thoroughly professional throughout. She quickly grasped what it was we were looking for and, while gently encouraging us to maintain an open mind, she did not waste our time showing us properties that were of no interest. She is also a mine of useful and reliable information about local resources. More generally, we appreciated the fact that, once we had exchanged contracts, we were not deluged with phoney offers of assistance with our move, etc.
17 Feb 2009
No. 1073
Caroline and Alex were great throughout the process. We'd had a lot of viewings with another agent and Caroline and Alex tried to filter out potential buyers so that we had minimal disruption to our lives...it obviously led to fewer viewings but this translated into fewer timewasters and that's exactly what we wanted. Fees were competitive and we really did appreciate the hard work put into the sale by all at the Lower Richmond road office.
16 Feb 2009
No. 1072
I found all the staff to be very friendly, and there was a high level of diligence and quality of professional advice.
16 Feb 2009
No. 1071
I always got an immediate response and there was great communication between the staff.
16 Feb 2009
No. 1070
I originally went to view a different property, however it was on your agents suggestion that I went to view the property that I eventually purchased. She was also very helpful throughout the whole negotiation and sale. Overall you did an excellent job. Also, thanks for the bottle of Bolli on moving in, it was a nice touch.
13 Feb 2009
No. 1069
The thing that impressed me the most about Douglas & Gordon was how accommodating they were to our schedule, as well as their courteous service.
13 Feb 2009
No. 1067
Sarah Blackburn was helpful, proactive and honest. The website for paying deposits was uncommonly useful!
6 Feb 2009
No. 1065
I was mainly impressed with the service provided by Tania Thompson our negotiator. She gave honest and appropriate information about the market and the properties we viewed. D & G also have an excellent website, which is very easy to navigate around
4 Feb 2009
No. 1064
You kept in touch just to the right extent, and were quick and efficient with all our requests.
4 Feb 2009
No. 1063
Amy, Claire and Sophie were polite and helpful at all times, we put our property on the market with four other agents and found some of the others were not quite so pleasant.
3 Feb 2009
No. 1061
Felicity Hood was extremely efficient and responded immediately to any queries we had. She was really helpful.
28 Jan 2009
No. 1060
I just wanted to say thanks again and as always it's a pleasure dealing with Douglas and Gordon as they are all extremely professional and most important honest with me about properties and flexible with me about viewing times etc.
28 Jan 2009
No. 1059
I relocated here from the United States a month ago, and have looked at over 80 properties in the last three weeks. I met with over ten different estate companies in four different Boroughs and it is with pleasure that I write you this email to share with you how pleased and amazed I have been with the level of service I received from not just one, but all the Douglas & Gordon estate offices. My first experience with D&G was in speaking with Alexander Leschalles in the Battersea Park office who went out of his way on a Saturday in which he was technically not working to show us a property we were very much interested in. He then referred us to Will Benzing at the Abbeville Road office who always made time to show us properties with amazing energy and enthusiasm. We also worked with the Northcote office, the Fulham Road office and the Nightingale Lane office where time and again their service exceeded our expectations. I can assure you that when it comes time to move again, we will proudly be listing our property with Douglas & Gordon.
28 Jan 2009
No. 1058
Please accept my compliments with respect to your company's branding and sales promotion. I came across the window of your office on the Harrington Road in South Kensington and was deeply impressed at the excellent manner in which you market and promote your company and supporting the arts.
28 Jan 2009
No. 1057
I just wanted to drop you an email to thank Douglas and Gordon for all their hard work. My husband and I live in Spain and because we are moving back to the UK we asked Douglas and Gordon in Northcote Road to sell our house for us. Unfortunately because of the current climate the house hasn't sold in time for our move and so we have had to take it off the market this week and accept that we will be moving back to the UK. I just wanted to contact you to tell you that although we are so disappointed that we haven't sold, it was such a pleasure to deal with your Northcote road office and especially Tamzin Prout. Tamzin has worked tirelessly to sell the house for us, she has been wonderfully supportive and so helpful throughout all of this. So often this kind of dedication and level of customer service goes un thanked and I wanted to make sure that your office was aware of how wonderful she is and what an asset to Douglas and Gordon an employee like Tamzin is. I assure you that because of our experience, when we do come to sell in the future, we will ask Tamzin to handle this for us. The service she has provided has been second to none.
28 Jan 2009
No. 1056
Many thanks indeed for your continuing assistance with both our sale and purchase. D&G have been excellent to deal with throughout. Please will you ensure that the D&G hierarchy are made aware of how highly regarded Joss is. We have met dozens of agents and he wins hands down over the rest in terms of his manner and professionalism.
28 Jan 2009
No. 1055
Many thanks again for both of you for your quick reaction. That is very professional and much appreciated. I indeed appreciate to be in that property as a well as the quality of your services.
28 Jan 2009
No. 1054
We read your advert/letter in SW magazine and felt we could have written it about you guys too! Almost identical to our story! Thanks for all your hard work.
28 Jan 2009
No. 1053
I am writing to express my appreciation for the exceptional service I have received from Bev Mckenna during the two and a half years that she was responsible for managing the letting of my property. There were many issues that needed to be addressed during the two tenancies, all of which were professionally and promptly dealt with by Bev. She was also incredibly helpful in negotiating and resolving two tricky end of tenancy agreements, effectively minimising stress on my part. I would also like to thank Dianna Mansor for her work on the financial side of the letting. She was always helpful, no matter how misinformed my questions were! Bev knows that I didn't really enjoy being a landlord (mainly because I was letting out a house I regard as home), but if I ever do re-enter the lettings market then I will have no hesitation in returning to Douglas & Gordon.
28 Jan 2009
No. 1052
Thanks for bringing this to my attention. Much to my regret, I did bring KFH on board as second agents two years ago. They were absolutely useless, hardly had any viewings and offered nothing other than hot air. Please let me know if you need me to get involved in any follow-up action.
28 Jan 2009
No. 1050
Thank you for your help over the last few days, you and all your colleagues have been superb at communicating with us over the last week, your huge effort to see us at the last minute for a second viewing was much appreciated.
28 Jan 2009
No. 1049
Thank you so much for organising the check out and smoothing the departure, I really appreciate the effort you went to. As ever, you did a grand job. All that accepted, I am grateful to you at D&G for superb management of the flat. I cannot tell you how impressed I've been with your level of helpfulness, efficiency and service: it has been superlative and you have been a joy to deal with. Nothing ever too much of a problem, always cheerful and always on time. I am singing D&G's praises wherever I go, am already recommending you to the world and have no fear, am using you in June, so please don't lose my contact details!! Many many thanks once again, my goodness you have given me peace of mind over the last 3 years.
27 Jan 2009
No. 1048
The staff at Douglas & Gordon were very courteous and clear in their communications, and were also willing to help with fixing problems with the flat. They were very pleasant to us and our tenants, and our two sets of previous tenants have also been very impressed with D&G.
22 Jan 2009
No. 1046
The thing that struck me about the staff at Douglas & Gordon was their confident and calm approach.
20 Jan 2009
No. 1045
You did the deal and your negotiator was very up to speed on the detailed terms of the letting agreement that was being negotiated.
20 Jan 2009
No. 1044
Douglas and Gordon know the market, and just get on with the job. The staff were pleasant and professional and they found a tenant pretty much straightaway! Sarah and Charlotte were particularly efficient with all the necessary arrangements.
15 Jan 2009
No. 1042
Douglas & Gordon were very helpful with arrangements during a difficult time, and helped us to secure the deal we wanted.
15 Jan 2009
No. 1041
The staff at Douglas & Gordon were extraordinarily helpful throughout the process.
15 Jan 2009
No. 1040
Douglas & Gordon were a pleasure to deal with and very helpful when I couldn't get hold of the Tenant.
15 Jan 2009
No. 1039
The thing that struck me with D&G was their efficiency. From coming to view the property within a day of our call, to following up with a prospective client viewing the next day, to completing an offer on day three!
8 Jan 2009
No. 1038
I was very impressed by the cheerfulness of Emily in the Gloucester Road office and her team.
8 Jan 2009
No. 1036
As usual, your staff have been excellent. In this case, Annabelle Morrow kept me constantly informed about progress and about questions raised by the prospective tenant.
8 Jan 2009
No. 1035
The no fuss attitude of the staff at Douglas and Gordon was a breath of fresh air!
8 Jan 2009
No. 1034
The thing that impressed me most about Douglas and Gordon was their professionalism.
8 Jan 2009
No. 1033
The staff at Douglas and Gordon were very quick to respond to queries and the whole process was very efficient.
5 Jan 2009
No. 1032
Your lettings department is the best in town! Emily and Annabelle are first class. As a Landlord, I really appreciate the regular feedback, honest comments and advise. They are always looking out for ME rather than trying to close a deal. I also appreciate that when I call, the whole team knows what is going on and I am never passed on to someone else. Without question; 10 out of 10.
23 Dec 2008
No. 1031
We should just like to add that we always find Douglas & Gordon competent, helpful and good managers. Thank you.
23 Dec 2008
No. 1030
Many, many thanks, once again, for helping us through this. I've always hated being a landlord but you've managed to make things just about bearable.
22 Dec 2008
No. 1029
Douglas & Gordon had an excellent handling of my unique needs during the negotiating process.
22 Dec 2008
No. 1028
The staff at Douglas & Gordon were very approachable and got back with answers straight away!
22 Dec 2008
No. 1026
Very many thanks indeed from us both for all you and your team have done to manage the refurbishment of Mayford Road and make it fit for letting. It shows what a good job you and D&G did, as the property was let quickly in increasingly difficult circumstances as the credit crunch was taking hold. Clearly it was of great benefit to us that D&G could organize both the refurbishment and the lettings management. I was also appreciative of you and your colleagues consistently being available when I needed to discuss things with you, particularly given the time difference once we had moved to New York.
18 Dec 2008
No. 1025
Meanwhile I wish you and your team my best Season's greetings and would like to commend your professionalism and friendliness.
18 Dec 2008
No. 1024
I feel compelled to write to advise what exemplary service the Northcote Road lettings team and tenancy admin dept have provided again. Fizz in particular was excellent. I proposed, as you would expect, a difficult negotiation which Fizz wasn't phased by in any way and managed to produce a result that I hope made everyone happy. I know many agents would have resigned themselves to not being able to do it before they picked the phone up. Power of belief, she has it in bucket loads.
18 Dec 2008
No. 1023
Hope we are able to collaborate again soon as it truly was a pleasure. Your professionalism and efficient is highly appreciated.
18 Dec 2008
No. 1022
You are a fantastic person to work with, thank you for being so efficient, helpful and kind.
18 Dec 2008
No. 1021
I would like to call your boss and let them know the absolutely fantastic job you have done in selling my house. Even my solicitor has huge praise for you!!! So I want to make sure you are highlighted as the excellent Real Estate Agent that you are.
18 Dec 2008
No. 1020
I am aware that this is a hard time for estate agents, but I wanted you to know what an excellent job Charlotte, Lottie and Charlie in your Fulham office did for me in September/October of this year. This is the third consecutive year that Douglas & Gordon have let my flat for me and I have had no reason for instructing other agents. They were polite, efficient and found me tenants in an increasingly difficult market and I was extremely pleased - not only that they found the tenants but also in the efficient way they conducted the necessary business.
16 Dec 2008
No. 1019
The thing that impressed me the most about Douglas & Gordon was the level of personal involvement and care taken, especially by Dominic.
8 Dec 2008
No. 1018
Our lettings negotiator, Alice was by far the best agent we came across in our search for a new flat - she was professional, proactive without being pushy, and took the time after we moved in to help us with a few teething issues.
8 Dec 2008
No. 1017
People at Douglas & Gordon are always on the ball, straight-talking, give sound advice, and are good communicators. I have the feeling you are on my side, I am extremely happy with your service.
4 Dec 2008
No. 1016
Your negotiator Clare was extremely helpful, finding us a lovely property and acting in a very professional manner. We would like to thank her and D&G for this.
28 Nov 2008
No. 1015
I just wanted to email you and say thank you for all your help, you have been so efficient and helpful.
28 Nov 2008
No. 1014
Just wanted to thank you so much for your help in getting Tachbrook Street sorted. You were leagues above all the other agents.
28 Nov 2008
No. 1012
I must say that I receive excellent support from Adam and Brenda of Douglas and Gordon, which I have never experienced with our previous Property Managers.
28 Nov 2008
No. 1011
Great news earlier this afternoon. In this market nothing is ever certain until you've exchanged so it goes without saying that both Tina and I are delighted. A big thankyou to you for your considerable efforts in nuturing Anna and James's interest and helping get the deal over the line. Thanks again!
28 Nov 2008
No. 1010
Thank you so much for all of your help in the search process - you were a comsummate professional and I really appreciate the energy you put into our search.
27 Nov 2008
No. 1009
Amanda was incredibly efficient, pleasant and professional; the result being very smooth tenancy negotiations & a stress free move in. If only all of our work with agents was this great! I hope that we can find future properties to rent through D&G , specifically with Amanda.
27 Nov 2008
No. 1008
Georgie showed us a good range of properties that allowed us to quickly find what we were looking for. People responded promptly to all queries whether by email or phone and took the initiative to tell us things we needed to know (for example sending a mail to tell us when funds had cleared). All in all it was great to deal with you!
27 Nov 2008
No. 1007
I found Douglas & Gordon to have a positive approach and a persistence to see the deal through to the end in a difficult market.
7 Nov 2008
No. 1005
Many thanks for, once again, coming up trumps and finding us tenants who seem ideally suitable. I am also very thankful for the way in which you achieved this in an efficient and very effective manner, keeping all parties informed and happy.
5 Nov 2008
No. 1004
Thank you for all your help over the last few months. It's been a long haul but I have to say you were very diligent, thorough and hard working throughout the process and your firm is extremely fortunate to have you on board. There is no question that you brought a level of effeciency to the process that your competitors have yet to reach.
4 Nov 2008
No. 1003
Whilst writing, Charlotte, has just exchanged on a 2 bed flat in Abberville Village. She was a first time buyer and has been looking since February. She viewed numerous properties throughout all the usual agents and without a doubt, the agents who were the most proactive and friendliest were D & G, in particular, Tania, who she ended up buying through. I was particularly impressed by the way Tania regularly rang Charlotte, even if it was only to say "No new properties but I will have some soon!"
25 Nov 2008
No. 1002
...At least Douglas & Gordon are taking measures to address this issue, whereas our previous managing agents did nothing.
No. 1001
Thank you, team, for being so patient with me and for being so kind throughout. It made such a difference having friends alongside and I must say, I am going to recommend D&G to one and all, as being efficient and friendly, and all in all, making things run smoothly.
18 Nov 2008
No. 1000
Thank you to everyone at Douglas & Gordon for selling our house - Boy, did you earn your money!
Thank you for all 63 viewings - we personally had long given up!
Thank you for overseeing the photographer and ensuring that the house was presented in the best possible light.
Thank you for ensuring that all the negotiators at all of the offices in Battersea, Balham and Abbeville Village visited our house and were each personally familiar with all of the features of our house.
Thank you for ensuring that on every viewing each of the negotiators remained fresh and positive and pointed out all of the features of our house.
Thank you for paying for so much coverage of our house in the national and local press. It was unfortunate that on our debut weekend when our house was featured in the Sunday Times, it was the first edition of the Sunday Times to liken the impending recession to the Great Depression, but the further feature in the Sunday Times, the couple of features in SW Magazine and the feature in Bridge all helped redress the situation!
AND the BIGGEST THANKS of all goes to Tamzin without whom the sale would quite likely never have happened.
Thank you for our weekly updates not just on the progress on our house, but also with detailed analysis of the market and the performance of D&G throughout London, without which we would never have appreciated how dire the housing market really became over the six months that you marketed our house.
Thank you for holding together for the experience that you brought to negotiating the three different offers that we received over the six months.
Thank you for holding together the final offer. Your frequent calls to check in with the buyers and reassurance to them undoubtedly helped.
Thank you for ensuring that our final offer didn't fall through, even when the survey threatened to derail it. If you hadn't got hold of the survey results when you did and organised both a structural engineer and a damp proof course expert to be at our house within 24 hours following the results and gone out of your way to reassure the already nervous buyers that the surveyor was simply being overly cautious, we are quite sure that the offer would probably have fallen through.
Thank you for continuing to check in with the buyer post-exchange to ensure that exchange did in fact lead to completion.
We had no idea quite how extensive a package we were buying into when we switched agents in March but the difference between the service provided by the previous agents and yourselves was immense. It wasn't luck but sheer determination and perseverance on your part that ensured that we exchanged on Meltdown Monday!
We wish you the best of luck in what has become an extraordinarily difficult market - you really deserve to pull through. Please do show this letter to prospective clients to show what sets you apart from the competition.
18 Nov 2008
No. 999
The team was very efficient which made it very easy for me to agree to the new tenancy and complete the transaction.
18 Nov 2008
No. 998
Annabel Hay was excellent as ever at the speed of letting the house. The girls in the Northcote Road office were also very good at responding to emails.
18 Nov 2008
No. 997
Simon Barker, our negotiator was excellent and a really lovely chap to work with! He was great at staying in contact, very sincere, made a tricky emotional experience more bearable and was professional and courteous - he is a credit to the Putney office.
In addition, the Putney office gave us two D&G umbrellas and a bottle of champagne which went down very well!!
18 Nov 2008
No. 996
Our agent Eileen Neville was very professional, very generous in time and very helpful. We were inexperienced buyers in the London/UK market and we felt we could rely on her and trust her.
13 Nov 2008
No. 995
I was very impressed with the high level professional service I received from the D&G West Putney Office.
I can confirm that if it wasn't for the endless efforts and hard work provided by both Caroline and Alex this transaction wouldn't have happened at all.
I am very grateful to both Caroline and Alex and I sincerely and highly recommend D&G West Putney Office to any residents seriously considering selling their properties, furthermore I have no doubt whatsoever that I will be doing business with D&G West Putney Branch in the very near Future.
13 Nov 2008
No. 994
The dedication on the part of the D&G staff to ensuring the sale of our flat went through was impressive and most welcome.
13 Nov 2008
No. 993
You listened to both parties and attended to all my questions as quickly as possible and pushed other parties to speed things up too. You also gave me a good Solicitor contact to use, so thank you v much.
10 Nov 2008
No. 992
I was impressed by the very strong help and support I received over many months from your Battersea office (one person in particular) although in the end I found my property through the Clapham office. They too were very helpful in the final execution.
10 Nov 2008
No. 991
You weren't pushy and we were not bombarded with calls. We were left to make up our own minds, a far cry from Foxtons!
10 Nov 2008
No. 990
I found all the staff to be very friendly, approachable and efficient in their tasks. I usually find myself constantly frustrated with property agencies due to the pushy salesman tactics normally employed. I was very impressed that with D&G I never experienced a moment of frustration! I would highly recommend D&G to anyone.
5 Nov 2008
No. 989
I felt you were on my side throughout, not pushing me, but giving quiet and sound advice.
5 Nov 2008
No. 986
Your rental agents were polite and confident. They were also very active in ensuring the property was rented out in a timely manner.
3 Nov 2008
No. 985
Efficient, polite, business-like. I always felt confident that everything was going smoothly and in the most efficient manner possible.
31 Oct 2008
No. 984
I really liked your extremely helpful and professional advice given to me. I feel confident that you will give me a competent, fair, and helpful service when liaising with my tenants. I also have confidence that you will maintain a fair balance between my own and my tenants interests.
31 Oct 2008
No. 983
Thank you Alex for all your help with my property - you have done a terrific job for me.
30 Oct 2008
No. 981
Thank you for your email, and also for your professional and personable attention to our needs during recent years.
30 Oct 2008
No. 980
Just wanted to say thank you to you and your D&G team - I am highly impressed - Annabel, Felicity, Lucy, Susie all really really really helpful and being a first timer at renting a flat, and being a mum,they have got me through it, with patience and understanding too!
29 Oct 2008
No. 979
May I say again how impressed I am by your handling of this matter - I can really see why Andrew rates you so much.
28 Oct 2008
No. 978
I am glad to hear that you take feedback seriously - in which case please take note that Amy Upton, Emma Prestwich and Annabel Spicer from the Putney office were extremely professional and helpful, especially when compared to their counterparts from competing firms.
17 Oct 2008
No. 977
I just wanted to say thank you so much for organising our tenancy so quickly and efficiently.
14 Oct 2008
No. 976
It was our pleasure and you certainly shouldn't be thanking us. You have been incredibly helpful and it is us who should be thanking you.
10 Oct 2008
No. 975
I would like to thank you both for your patience and professionalism and for all that you have done during my tenancy. The standard of service I have received from Douglas & Gordon, from initially meeting Ella, right through until now has been second to none and I would like to thank you both for all that you have done in the past 10 months.
7 Oct 2008
No. 974
Hooray, the 2006 and 2007 accounts have arrived, and it is wonderful to see that after many years of frustration we seem to have applied some common sense to the figures. Thank you for resolving these issues.
6 Oct 2008
No. 973
Thanks for this follow up and all the organisation last week. Thanks again for all the excellent work you have done, the Board are very pleased that you are servicing our account.
2 Oct 2008
No. 971
D&G have been excellent, a very pleasant improvement on previous experiences with other letting agents in the area!
29 Oct 2008
No. 968
The Client was very efficient-you had obviously prepped them very well. I was included in all emails and we completed very quickly. Furthermore- you send me a questionnaire! Excellent!
28 Oct 2008
No. 967
Emma in the Putney branch was great - she was very honest in her approach which was important to me and I felt the whole process went very smoothly despite changes being made. It made me want to do business again with D&G
27 Oct 2008
No. 966
My agent at D&G was always on top of things - following up with any questions I had, was hardworking and also willing to realise what was/is happening in the market and willing to have tough conversations/negotiations with clients in order to get deals done.
23 Oct 2008
No. 964
The level of understanding and thoughtfulness of your staff impressed me, and their "no pressure" approach.
21 Oct 2008
No. 963
Excellent client communication by Henriette from the Hammersmith office. Excellent advice. Friendly office. Great website.
16 Oct 2008
No. 962
Your staff were friendly, great at keeping in touch and aware of our needs, not "in your face" and not bombarding us with details that were not appropriate to our needs.
15 Oct 2008
No. 961
What a wonderful bunch of people you have working in the Lower Richmond Road office.
14 Oct 2008
No. 960
Charlie had a realistic attitude about market conditions and she actually listened to what I wanted and was intelligent enough to realise that direct contact with the Landlord made sense in the particular circumstances. She was courteous and helpful throughout.
13 Oct 2008
No. 959
The ability of the estate agent to show properties that really suited us. So, it was not at all difficult to find something that fitted the bill perfectly. There was also a great relationship between the landlord and the tenant.
10 Oct 2008
No. 958
In any conversations that I have had with D&G across any of your offices, I have always been impressed by a number of things. I feel as though your staff are always very friendly, knowledgeable and most importantly honest (which is not always the case with other London agents).
9 Oct 2008
No. 957
Many thanks. And, on a personal note, thanks for being the one lettings and management company in London who are pleasant and reasonable to deal with!
9 Oct 2008
No. 956
We just want to say thanks SO MUCH for all your efforts with this - it's a really tough market and you did seriously well keeping this together. It was a very good reflection on you both and we'll sing your praises where ever we can...
8 Oct 2008
No. 955
We just wanted to thank you for all the work that Douglas & Gordon have put into selling RH, and to say in particular how brilliant Nick has been. We're so delighted with the sale in such a weird climate, and have found a beautiful family house in Islington. I have been roundly recommending D&G to everyone. Thanks so much again - we clearly picked the right agency!
8 Oct 2008
No. 954
Thanks for the email. I am certainly surprised by the attention and assistance your company seems to give. Verity was more than helpful and is a credit to you.
8 Oct 2008
No. 953
I would like to thank you for the very professional service we received from Fiona in the process of renewing and renegotiating our rent. Fiona has dealt with our case in a very professional way, always communicating in a very honest, constructive way and has been so pro-active in this process (a challenging environment for all of us!), that she came up with solutions herself that could work for both the landlord and ourselves. I must admit it is very rare to see somebody so passionate, understanding and committed to her work that I wanted to take the time for a thank you and would highly recommend D&G as an agency to any of my friends (property owners) looking for a new real estate agent.
7 Oct 2008
No. 951
I would like to express again, how much we enjoyed the services of Douglas & Gordon as the leasing agent for the flat! As the agent's representative, you have been very conscientious through all our contacts, and we are really appreciate your efforts! It has been a pleasure meeting you!
3 Oct 2008
No. 950
We appreciate all the effort you have put into this, and we are very happy to see the issue dealt with thanks to your tireless intervention. You have done a really good job, and we look forward to potentially staying at the flat for a long time.
30 Sep 2008
No. 949
It was wonderful to deal with you over the past two and a half years - thank you so much for everything! We are going to miss you, but I hope you have a wonderful time at home with your baby...
4 Mar 2008
No. 948
This is just a brief letter to thank you very much for your efficiency and prompt attention to the various matters which I have requested you to deal with during the short time you have been with Messrs. Douglas & Gordon. Your responses have been exemplary and this is most helpful to me.
8 Oct 2008
No. 947
Amanda and Chiara are a formidable team and have worked extremely hard on this matter resulting in a satisfactory letting in difficult market conditions.
8 Oct 2008
No. 946
Fiona was down to earth and efficient. She was a good broker between us and the tenant. She came to check up on the property after we had it furnished.
2 Oct 2008
No. 942
I was impressed by the hospitality and kindness by all the staff in the Chelsea office. The communication was excellent and overall it was a very quick and effective service.
30 Sep 2008
No. 941
Felicity and her team were brilliant! Bearing in mind our client had very specific requirements and extreme procedures to follow - the entire process was handled perfectly.
26 Sep 2008
No. 940
Thanks for all the help over the years, Rebecca. We've really appreciated the speed and efficiency with which you have always responded to our requests.
25 Sep 2008
No. 939
What great news and what a great result especially given the current property market. Very many thanks for all your hard work and hanging in there and keeping us positive!
25 Sep 2008
No. 938
Enjoy your break and sorry to miss you. I am very very pleased with your management of my little space! Thank you.
10 Sep 2008
No. 937
Very efficient and responsive refurbishment service, who communicated clearly and efficiently, used just the right amount of initiative, and managed to get work done very rapidly, allowing a 10-day turnaround between tenants.
2 Sep 2008
No. 936
The check in inventory and removal went perfectly well and we have now settled in our new home. We have even been able to enjoy a nice glass of champagne for our first evening in the place. Thank you very much for this kind attention and the way you have managed the whole process. It really helped to make things go so smoothly.
15 Aug 2008
No. 935
I would like this opportunity of thanking all at Douglas & Gordon for having looked after us so well over the last 11 years we have lived at Cambridge mansions.
11 Aug 2008
No. 934
I will definately recommend you if any of my friends are looking for an apartment, you were the best!
11 Aug 2008
No. 933
I thought I would just send you a quick note to say thank you for all your time and effort in assisting us with our search for a new property. This process, as I know from the past can, and is extremely time consuming and stressful, however we have had such a hassle free experience with yourself and we are extremely grateful. All I can say is from dealing with our former agents and dealing with you the difference is vast. Many thanks once again.
8 Aug 2008
No. 932
Just a short line to pass on our thanks to Lara for all the work she has put in on our behalf. We much appreciated her efforts at finding something suitable, which she did with commendable enthusiasm and a fine appreciation of our needs. We will both be strongly recommending her as a negotiator to our friends, should the need arise. She is a real credit to your organisation.
6 Aug 2008
No. 931
Thank you for your work in marketing and selling our property. Paul and I have been really impressed with the Douglas & Gordon Battersea Park team. We particularly appreciated Chevonne's patience, clarity and guidance through the process.
6 Aug 2008
No. 930
Just wanted to say that my client has been sooooooooo impressed by you - she says you have been absolutely fab - especially keeping her updated all the time. She also said you were all far too pretty in your office!!
7 Jul 2008
No. 929
We are sure that you are aware of the excellent work that Lucy Barreiros does for your company, but we wanted to let you know what a superb service she has provided to us over the past three years (from March 2005 to May 2008).
We had to let our house when we went to live in New York for work, and it was very important to us to have someone we could rely on who would really look after it, as it is our home, rather than a rental investment property.
Lucy was always very reliable and professional, from the moment of our first contact with her. She liased with both sets of tenants very well, and was efficient at getting things done, by a reliable team of workmen. Most importantly, she continually provided us with considered, helpful and practical advice, and we very much appreciated the huge depth of experience she drew on, particularly as we were first time landlords. We know she is always extremely busy with the very large number of properties she handles, and yet she was still able to give us the time we needed.
Above all, we are very grateful for the fact the Lucy was forever calm, patient, cheerful, and helpful, no matter what the circumstances, which is an amazing talent! She really is exceptional, and a huge asset to your company. We would certainly recomment her service to any of our friends.
24 Sep 2008
No. 927
I think your position and leadership on junk mail is commendable! Also being a Marketing Director myself, I've also always been impressed with your materials and position. I don't see D&G facing any real loss of quality customer, your team do a good job and I imagine they will find a way around not doing mailers.
24 Sep 2008
No. 926
I must say, it has been a pleasure working with you and Douglas & Gordon. Our previous agents 'Hamptons' were quite awful, so it's a nice breath of fresh air!
24 Sep 2008
No. 925
Thank you so very much for all your amazing help, I could not have done this without you. Thank you again.
11 Sep 2008
No. 924
I found Douglas & Gordon helpful and reliable during the purchase of my flat. Ed Cossart, in my case, has been very helpful and kind.
11 Sep 2008
No. 923
Thank you for sorting everything so fairly. I shall sorely miss your supreme efficiency and helpfullness throughout my 4 years at EP. Thank you again for all your hard work.
22 Sep 2008
No. 922
Lara, our negotiator in the Balham office was kind, helpful, efficient and knew exactly what we wanted.
9 Sep 2008
No. 921
From all of the parents and staff at Brackenbury we are hugely grateful for all your continued support with the school. We managed to raise a considerable sum at the summer fair - much of this was due to the splendid boards around the area. They were admired by our own pupils, staff and parents but also those from other schools.With the funds raised last school year we managed not only to support all of the usual commitments that we have, but also to provide a huge shade 'sail' in the large playground.
Thank you once again to all at Douglas & Gordon for your help.
23 Sep 2008
No. 920
Thank you so much for your assistance with this. I have to say I am most impressed, you have been so efficient.
23 Sep 2008
No. 919
Communication, both by phone and e-mail was swift and efficient. The letting agent was able to arrange a convenient viewing at short notice and the property manager was in touch as soon as the tenancy was finalised. The entire process, from first viewing to handing over of keys, was completed in a single week in accordance with my required schedule.
23 Sep 2008
No. 918
I found your team responsive, prompt and realistic about what i could expect in the current market, then structured, objective and informative during their search for a tenant for my property.
16 Sep 2008
No. 916
You have a highly motivated and responsive team of people who work together to ensure that information is fed through to the client even when the specific D&G account handler is not available.
15 Sep 2008
No. 915
I found at D&G that all the different branches worked as a team. They persevered within a very tough market and with a very stubborn buyer in order to ensure the completion. Alix, Tania and Alistair were all superb!
15 Sep 2008
No. 914
We found Charlie our negotiator really flexible about meeting us after hours to measure the flat and generally all the staff in the Fulham office to be really friendly.
12 Sep 2008
No. 913
We had D&G & Savills around to view our house & we chose D&G because they were positive about the house, priced it correctly (it was let for £150 per week more than Savills quoted) they followed the initial visit up with a letter (we didn't receive one from Savills) and were polite & efficient.
9 Sep 2008
No. 912
The level of efficiency with which Douglas & Gordon carried out the letting process and how readily available they were when I needed advice or help with anything.
9 Sep 2008
No. 911
You were the only letting agent who responded in writing with in 24 hours after viewing the property to provide your rent range estimate. The efficiency and professionalism of the team was excellent.
9 Sep 2008
No. 910
That you contacted me fully and often, via email, even though I was abroad. Your sympathetic and helpful approach to someone who is new to the business of letting, and above all the speed and efficiency with which you found and installed what appear to be excellent tenants. Thank you.
9 Sep 2008
No. 909
Very efficient and responsive refurbishment service, who communicated clearly and efficiently, used just the right amount of initiative, and managed to get the work done very rapidly, allowing a 10-day turnaround between tenants.
9 Sep 2008
No. 908
Your friendly, efficient service, most contradictory of the stereotype that estate agents are given, ie the opposite of Foxtons. The whole experience was a breath of fresh air.
28 Aug 2008
No. 907
Georgie Le Hardy was very impressive, she always did what she said she would and I felt looked after all the way through.
28 Aug 2008
No. 906
Constant professionalism from Sarah Blackburn our negotiator, not only in showing prospective buyers the flat, but also with problem solving to help us reach exchange.
27 Aug 2008
No. 905
Our negotiator Lara was brilliant. She was tenacious, enthusiastic and a pleasure to deal with.
27 Aug 2008
No. 904
The people were helpful, friendly and professional. They answered our questions efficiently and if they didn't know the answer they said so and came back when they did.
Overall, D&G exceeded my expectations
22 Aug 2008
No. 901
What most impressed me about the D&G staff was their friendliness, efficiency and timeliness. And that, at such difficult times in the market, they were able to sell the flat for me.
21 Aug 2008
No. 900
A special mention must go to our Letting Manager, Lottie Lambert in the Fulham office. I wish to bring to your attention our extremely pleasant experience with her.
She was always free and available to assist with our search on several occasions. Her time and effort in assisting us with our search for a new property was commendable as she was a gracious knowledgeable representative for your company. The house moving process, as I know from the past can, and is, extremely time consuming and stressful, however we had such a hassle free experience with Lottie and hence are extremely grateful. All I can say is from dealing with our former agents and dealing with Douglas & Gordon the difference is vast.
Lottie, as I say, represented Douglas & Gordon to the highest possible standard and I would not think twice in recommending your agency to friends and colleagues simply through our experience with her and how well organised and seem less our move became.
13 Aug 2008
No. 899
Your team seemed to go the extra mile in getting the sale completed in a slowly declining market.
13 Aug 2008
No. 897
The D&G staff come across as honest, friendly and look as though they enjoy their work. It was reassuring that these people are meeting the client and letting the flat
11 Aug 2008
No. 896
You make it really easy to work with you & you are straightforward, helpful, flexible & ethical. I wish other agents were the same, especially Foxtons. All the girls at the Pimlico office I've dealt with now & in the past are great. Treasure them...!
6 Aug 2008
No. 895
Claire Dixey who dealt with us was very professional and friendly. She was prompt to reply to queries and liaised effectively with the landlord. She made the whole renting process as stress free as possible.
6 Aug 2008
No. 894
The person I dealt with was very caring, great at keeping me up-to-date, honest, and I would definitely give you my business again!
6 Aug 2008
No. 893
Charming and not pushy. Refreshing compared to Foxtons who I have dealt with for a long time
28 Jul 2008
No. 891
I am pleased that this matter is now resolved and look forward to continuing my relationship with D&G. It is a measure of the quality of the D&G approach that matters such as this can be resolved in a practical, sensible and quick way for which I am most grateful.
30 Jul 2008
No. 890
I would like to thank you and your team at the Lower Richmond Road office for all of your help and assistance during the sale of our property. As we all know, these are tricky times in the housing market, but you were professional and calm throughout. We were particularly impressed with the conduct of the entire team during viewings and appointments - in contrast to other agencies we dealt with, you always arrived promptly and managed to give a good level of information while still allowing prospective buyers the space to look around.
The professionalism was apparent throughout the conveyancing process and we were very grateful for your unceasing efforts and attention to detail, right up to the point of exchange and completion.
Having sold and bought through you (now the second time!), I would not hesitate to recommend your services to others.
21 Jul 2008
No. 889
I have to say that our renting experience was a good one and a lot of that is down to you and your colleagues at D&G!
22 Jul 2008
No. 888
I want to thank you and your team for organising so well and so smoothly both the setting up of the tenancy, its administration and the exit of the tenant; I hope you will share this with those of your colleagues who have had a hand in this; thank you all very much. We have been very pleased with the service which you have provided.
23 Jul 2008
No. 887
Just wanted to drop you a note and say Hi - hope you are enjoying the Northcote Road office. Shame you have moved from the area, we really did think you were the best Estate Agent we ever dealt with! Still, I know who to recommend to friends who might be thinking of buying in your new patch!
17 Jul 2008
No. 886
Thank you Annabelle. I have just signed a tenancy agreement, but await a final walk through which I expect to go fine. You have been so professional and helpful, thank you.
15 Jul 2008
No. 884
Thank you so much for your efforts on my behalf - you have been really helpful. I shall certainly recommend D&G to anyone, the service has been excellent.
10 Jul 2008
No. 883
Just a quick note to say that T and Tamsin have just finished supervising quite a large bit of work at the house where Jamie and I live. I just wanted you to know that they were both wonderful and sorted everything efficiently and with common sense. They really were excellent and well worth the fee....
11 Jul 2008
No. 882
I have been looking to buy a property in Pimlico over the past few months and feel compelled to say what a helpful member of your team Sam Butcher is, he has been a pleasure to deal with. In a world where manners and dignity feature less and less, some of us appreciate them more - best wishes.
8 Jul 2008
No. 881
I write to express my satisfaction with the extremely courteous and professional services afforded us by Mr.Borradaile from your Fulham branch. He responded to queries promptly and fully and always made himself available for the numerous viewings of the flat that we are considering. He is an asset to Douglas & Gordon. I say this based on wide experience in dealing with Estate Agents in London.
21 Jul 2008
No. 880
Have to say that our renting experience was a good one and a lot of that is down to you and your colleagues at D&G!
31 Jul 2008
No. 879
I am completing on my flat sale tomorrow and I would like to say how pleased I have been with the excellent service from you Battersea Park Road office! Emma and Chevonne have been unfailingly professional and incredibly helpful with me, a very nervous seller and I am truly grateful.
30 Jul 2008
No. 877
The speed at which the transaction was completed, and the ability to reach the landlord and communicate our requests and his responses back to us so swiftly. Emma Prestwich was excellent!
29 Jul 2008
No. 876
The whole process was very clear and the interaction I had with your representatives was most professional with frequent and proactive communication. The paper work was sent well in advance and any follow up questions I had were answered straight away.
I have had some experience with agents in the past that have been far from favourable, and I have to say that the way you work is so much more professional! Very refreshing!
28 Jul 2008
No. 875
The personal contact I had with Lucy and then Alex at D&G was great, nothing was ever too much trouble. They were both courteous and efficient and Alex has been very quick to resolve issues such as equipment not working etc
28 Jul 2008
No. 874
The minute we described the type of property we were looking for we received the spec. It was exactly what we were looking for and saved wasting time looking round unsuitable places. We actually signed up for the first flat we saw as it was so perfect and exactly on brief!
28 Jul 2008
No. 873
There was a great deal of communication between the lettings team and management. Lucy our manager was excellent. Nothing was ever too much trouble, she helped so that the new tenants moved in seamlessly (essential as an absent landlord).
28 Jul 2008
No. 872
The staff in your office on Northcote Road have been extremely helpful and continue to be as a managing agent.
24 Jul 2008
No. 870
As I am spending most of the summer five and half thousand miles away from Chelsea, I needed to be sure that the changeover of tenants ran smoothly, and it did. Both departments - lettings who were arranging the contract for my new tenant, and management who were preparing the flat itself worked very well with me and responded quickly to my emails.
23 Jul 2008
No. 869
In the Clapham South office there was always someone who was aware of the current position & the analysis of current prices achieved per sq.ft - which gave confidence to us in accepting the offer.
10 Jul 2008
No. 868
Amanda at the W11 branch was excellent and professional in her approach, quite refreshing compared to other agents. We will instruct you for other properties from our portfolio when they become available. Thank you.
JA - Director
Alivin Place Property Management Ltd.
10 Jul 2008
No. 867
Charlie Borradaile was really good at keeping us up to date on the vendor's position, and he was a challenging vendor to say the least! Keeping everyone on side during the whole process, especially as the market was also giving the vendor jitters was a challenge - but we got there and I think given all the circumstances that's a job well done!
8 Jul 2008
No. 866
I was most impressed with the excellent staff in your Battersea Lettings Office with a robust chain of command and delegation to deal with staff holidays / leave; someone always knew what was going on with our property.
4 Jul 2008
No. 865
Thank you very much for your very hard work over the past months to let this property. The market has been against us and at times we were baffled by the feedback we received about the property. Press reports were contradictory.
Against this background, you and your colleagues, Claire and Lucy were most helpful and bent over backwards trying to fix this property.
Our relationship with D&G stretches back to many years, we bought two properties through your Pimlico office and we cherish our relationship with you.
27 Jun 2008
No. 864
Thank you very much. Next time when I need any property I'll try to find it only through your agency. Thank you for your patience and professionalism.
30 Jun 2008
No. 863
You have been fantastically efficient throughout this process and I am truly grateful.
27 Jun 2008
No. 862
You have done wonders for us, for which we thank you so much. We could not have managed easily without you and you have been very patient with the changes and re-visits. We are most appreciative for all your help.
27 Jun 2008
No. 861
With regards to Shelter's latest campaign 'Architect in the House', 6% of our total London sign ups have come from the Dougals & Gordon email which is absolutely fantastic, especially as public registration opened on 1 June and this email went out on the 13th. Thank you so much with your help with this!
2 Jul 2008
No. 860
I just wanted to say that we have really appreciated all your efforts managing the property. Whenever we had any problems they were taken care of immediately and you were always very helpful and helped us feel that any issues would be dealt with promptly. Since we moved into our new place we have had a lot of hassle with Foxtons not taking the same approach - we have been in a week and despite telling them our heating/hot water didn't work on the day we got in they haven't done anything about it yet.
3 Jul 2008
No. 859
I just wanted to say a big thank you to you both, I have been really impressed with all of your efforts in getting a buyer for the flat - your persistence and motivation is amazing.
2 Jul 2008
No. 858
Friendly agent, continuity of ''care'' with Simon, he was helpful and encouraging without being overbearing like so many other agents we met.
2 Jul 2008
No. 857
After 36 years in my house I was a complete novice in the house buying/selling market. I was terrified I would sell my house and not find anywhere else to live so I approached many agents and told them what I was looking for. D&G in Fulham and Putney were the only agents who sent me houses on a weekly basis that could have suited me, and I ended up finding my house through them.
1 Jul 2008
No. 856
Caroline made my father and I feel like we were important customers and gave us her full attention.
1 Jul 2008
No. 855
Isobel was very pleasant to deal with and prompt in her negotiations. She also assisted us reach an agreement with respect to the negotiation.
1 Jul 2008
No. 854
In the Balham office the whole team knew everything about my flat sale so that if I could not speak to Eileen, if she was out or busy - I could always get an update from Lara or Russell. Eileen was fantastic with all aspects. She told us what was going on at all times, was professional, and turned the sale round extremely quickly and efficiently. Really helped my husband and I have a great first time buying experience.
30 Jun 2008
No. 853
I thought that the team's professionalism (especially Lottie) was better than any other letting agent I have come across. Very good approach and good attitude in negotiating a good deal. They also came up with a corporate tenant when others had failed.
26 Jun 2008
No. 852
On behalf of Bob Champion, the Trustees and us all here in the office, so many thanks for once again sponsoring our annual Tennis Tournament at Battersea Park. We do appreciate your support of the event and it makes all the difference to our fund raising.
Our thanks also to the Douglas & Gordon offices who kindly sold £585 worth of raffle tickets this year. I anticipate that we shall have raised in the region of £15,000 which is a fantastic result.
Again our thanks for your continued support of the event and the charity - we are very proud of our association with Douglas & Gordon.
25 Jun 2008
No. 851
Thank you so much for all your help, and now you understand why I switched management companies.
25 Jun 2008
No. 850
Thank you for all your help Rebecca. You are always kind and efficient, and we are really happy to have you as the manager of our flat.
13 Jun 2008
No. 848
Many thanks for everything. Lucy, you've done a spectacular job over the last two years managing the property, and it's greatly appreciated from this end.
17 Jun 2008
No. 847
I would like to thank you and your team for all your hard work in trying to sell our house. I know we don't have anything concrete at this stage, but we have been so impressed with your unending enthusiasm and persistence at finding a buyer. And the conversations with prospective buyers at our house have always been so upbeat and positive, bringing to the fore the attributes of the house. Please do pass on our thanks to the rest of the team, as I should imagine your work feels slightly thankless at times in the current climate.
23 Jun 2008
No. 846
Could I take this opportunity to tell you what a fantastic job Tania has done for me, from maximising the initial offer price, through to shepherding some pretty difficult purchasers through to this point. Thank you.
24 Jun 2008
No. 844
I would just like to thank you for all your efforts and advice in securing the lease extension. We are very pleased with the outcome.
23 Jun 2008
No. 843
Douglas & Gordon were professional, pro-active, friendly to deal with, understood my needs and requirements, and were honest in advising whether or not a place would be suitable for me.
19 Jun 2008
No. 842
When I was looking at rental properties initially, Charlie Jones (your representative at Fulham) was by far the most professional agent I had seen and dealt with. After looking at properties with approximately 8 other agents, I was glad to have found a suitable property with Douglas & Gordon. Charlie's presentation, availability, resources, skills and professionalism are a great asset to your company.
13 Jun 2008
No. 841
A very belated thank you for your help and hard work on helping us buy our dream house.
13 Jun 2008
No. 840
I just wanted to thank you SO much for finding us Gosberton Road and getting the sale pushed through so quickly. You were fantastic, professional and really went the extra mile. Many thanks again.
13 Jun 2008
No. 839
Thank you so much for all your help and for making everything run so smoothly. You have been brilliant and we can't thank you enough.
13 Jun 2008
No. 838
We just wanted to say a big 'thank you' for all your hard work on the sale of Temperley. You've been brilliant throughout all the problems and we really appreciate it.
28 May 2008
No. 836
Just a short note to thank you for all your help with our property sale and purchase. Thank you also for your patience and flexibility and making things go as smoothly as possible - particularly in this time of a more challenging market! I will definitely be recommending Douglas & Gordon to friends looking to sell their property in the future, having experienced such a friendly yet professional people like you and James.
10 Jun 2008
No. 835
Having been an international client of yours for 4 years now, I have always been very impressed by the level of service received from all your team.
11 Jun 2008
No. 833
We both appreciate so much how well you have managed the property for us and have been absolutely delighted with the service Douglas & Gordon has provided.
10 Jun 2008
No. 832
This is just to say a very big thank you for all the work you put into managing our house over the past three years. We appreciate everything you did, especially the great calm, patience, and good humour with which you handled everything!
9 Jun 2008
No. 831
We've been very impressed with the whole package/team from D&G and would definitely consider using D&G in the future. Everyone we've dealt with from Amanda, Will and yourself as Sales Manager in the Battersea office have been very good. (I must sop now as I feel a testimonial coming on!!)
No. 830
I think Hugo Clarke did a sterling job, and not just because he managed to sell the property, but also because he gave me timely and insightful feedback on each viewing. Thanks.
12 Jun 2008
No. 829
I really liked Will Benzing, i felt that he was not too pushy and very clear to deal with. The process wasn't smooth (though not D&G's fault more the mortgage company) and he was consistently helpful throughout.
9 Jun 2008
No. 828
Very honest and open unlike most other estate agents! I met several of the D&G team and everyone was polite, honest and offered good advice.
9 Jun 2008
No. 827
The staff at D&G were able to arrange a property for me to view the same day, a first for a rental office that I've come across. There was no hard sell and most importantly people listened to what I was looking for rather than pushing rentals that didn't fit my criteria.
5 Jun 2008
No. 826
I was most impressed with Nic Pejacsevich who was my negotiator. The sale was not straightforward due to delays with my solicitor and he dealt with it all with such diplomacy and concern for both me as the seller and for the buyers. I can't commend him highly enough. I was always treated with courtesy by other members of staff as well.
5 Jun 2008
No. 825
Douglas & Gordon always gave prompt responses, could meet us at the times we wanted to do viewings even though we knew your were busy, and always returned calls - I would always recommend using D&G after this experience.
5 Jun 2008
No. 824
Very professional and competent liaison personnel. Prompt updates, and tried to expedite the sale as much as possible. I would have no hesitation recommending D&G.
5 Jun 2008
No. 823
Douglas & Gordon's communication was good and I thought that the list of useful numbers post transaction (and the bottle of bubbly!) was a great idea. Also, although I was a buyer I was extremely impressed by the marketing of the property - the photographs were definitely the most professional of the agents. From a buyers' perspective, this was crucial as I did all my research through property search engines on line and so the smart D&G website was a selling point.
23 May 2008
No. 821
With wide choice of agencies in Notting Hill to choose from, I cannot help but look on my selection as being as important a decision as the property I ultimately bought. D&G, and in particular Dom Hamilton, were extraordinarily helpful, proactive and supportive throughout the ordeal. I would not think twice again about using this office and recommending D&G to others. Many thanks for your support Dom - I could not be happier! You are unlike any other estate agents I have used before - fantastic.
19 May 2008
No. 820
I just wanted to say a huge thank you for helping us out. You have been super professional, immensely patient and well, ...pretty much perfect in sorting everything out for us. These things are, more often then not (in my experience), littered with disasters...it's how they are dealt with that's important, and you have been a complete star.
17 May 2008
No. 819
I am writing to thank you so much for such a successful sale of my flat in Whitelands House. I/we were so fortunate to have such accommodating and committed buyers especially during the period where things were so held up at my end. I cannot speak highly enough of Nic Pejacsevich. He was absolutely wonderful and paved the way to a successful conclusion with tact, patience and good humour. He must be such an asset to you and I was fortunate indeed to have him as my negotiator.
21 May 2008
No. 818
I really enjoyed working with you and I would appreciate if you could keep me in mind if any more apartments in my price range become available. The main reason I enjoyed working with you is that you seem to understand my preferences.
23 May 2008
No. 817
Thank you so much for all your help with the flat. We were very 'high maintenance' clients but you dealt with it all with professionalism, diligence and courtesy.
19 May 2008
No. 816
Georgie impressed us right from day one. I was in contact with at least 7 agents in the area and across London and Georgie stood out amongst them as the very best. She was attentive, tenacious, persistent, diligent, punctual, understanding, patient, friendly and fun! I will be recommending her and your company to whoever wants to buy, rent, sell or let....
15 May 2008
No. 815
Verity Carver was fantastic - friendly, always kept me up to date and responded to all of my queries quickly and efficiently. A pleasure to deal with.
13 May 2008
No. 814
I am a big fan. The girls at Douglas & Gordon are quick, intelligent, friendly and professional, and follow up with courtesy and efficiency. They are without exception unhurried and clear and calm on the telephone, and the overall impression is of friendliness and optimism. The kind of girl you'd be very happy to have as your daughter. They are the best.
How ulike other estate agents D&G is. What a bonus... Congratulations,
12 May 2008
No. 813
Thank you for contacting the applicant contractors so quickly. I perceive a noticeable change of pace and action-orientation compared to your predecessors which is most welcome.
29 Apr 2008
No. 812
I have been in Flat 4, for 3 years and 4 months now. I would like to thank you for all your efforts and services you have provided for me.
25 Apr 2008
No. 811
Thank you for all your hard work on this project. It has been a pleasure to work with you and we look forward to doing so again in the future.
30 Apr 2008
No. 810
Charlotte - Many thanks for all your help with the letting. You have been fantastic as always.
30 Apr 2008
No. 809
I just wanted to thank you very much for all the work done last week (garage, bathroom). We are always so impressed by the service you provide us with!! Many thanks.
30 Apr 2008
No. 808
I wanted to write to you to say how much we have enjoyed dealing with Will. He has been such a support, unfailingly courteous, efficient, and a real pleasure to deal with.
29 Apr 2008
No. 807
It was a pleasure working with Douglas & Gordon, especially with Alex Best-Shaw. We work with a lot of estate agents on a daily basis but I have never come across an agent that was as helpful and professional as Alex. It was a stress free deal due to Alex.
9 May 2008
No. 805
I just wanted to write and thank you for all you did relating to the purchase of our house. You'll appreciate that estate agents don't always have the best reputation and it was therefore a great pleasure to work with someone so diligent, caring, and dare I say, honest. From the moment the offer was placed, both Francesca and I felt sure that other potential bidders would not be introduced into the process in an underhand manner.
AG
7 May 2008
No. 804
The thing that most impressed me about D&G was the efficiency of Alex Best-Shaw and her colleague Olivia. They were always ready to answer my questions however mundane. From my wife first finding the property on the website to viewing was one week, and three weeks from then to taking over the tenancy. Well done! I would have no hesitation in recommending Douglas & Gordon.
2 May 2008
No. 803
Amanda Powell was brilliant! We had a number of problems on a couple of properties but she tried her very best to come up with a solution. In addition, she was always very cheerful and positive, a real ambassador for D&G.
29 Apr 2008
No. 802
The staff were very friendly, much more than I would have expected and not in a purely " I am doing this as part of my job type way".
24 Apr 2008
No. 801
The fact that Annabel took the initiative to show us a house we had not booked a viewing for - which ended up being the house we decided to rent! D&G were also very good with matching the right tenants to the right property and we're very grateful. Viewings happened when they were supposed to and the website is brilliant.
24 Apr 2008
No. 800
The people that I dealt with at D&G were very friendly and helpful. They seemed much more organised and professional than other estate agents that I have had dealings with in the past.
23 Apr 2008
No. 799
The whole experience felt relaxed but professional from the outset; there was no hard sell during the viewing with Lottie Lambert, and Charlotte Oliver was extremely helpful with arranging the tenancy agreement and resolving queries.
15 Apr 2008
No. 798
D & G had a much better range of properties than other similar agents, also more reasonable pricing. Some agents started with an outrageous price and expected us to haggle - I'll leave that for holidays in North Africa, thank you!.
15 Apr 2008
No. 797
Emily Nicholl is brilliant. So is Annabelle Morrow. Your South Kensington lettings department looks after my 11 properties (most on exclusive) and they are first class.
28 Mar 2008
No. 796
Truly, the odds of finding a chain free ready buyer prepared to commit (or be talked into committing) in that particular week were pretty stacked against us. The office had 12 viewings in the first week despite it being party season and the house looked less than perfect. I was completely blown away by James' professional handling of the entire process - and his absolute determination to get the right result. The whole process was a nightmare and James was, I am pretty sure, the only person who could have got it all through. He worked incredibly hard and I don't think a day went by without a call keeping me updated.
18 Apr 2008
No. 795
I just wanted to say a massive thanks for all the effort that's gone into this, you have been fab! Hope to deal with you again in the future.
4 Apr 2008
No. 794
Just a quick note to thank you for the fantastic job you did on the sale of our apartment. Even with the difficult market conditions, countless viewings and the run up to exchange before Christmas, you still managed to do a great job. Myself and Hilary are very grateful for all your efforts and if it's any consolation we will be recommending you and D&G to all our friends and colleagues. My only regret is that I did not choose D&G as sole agent at the start of the process.
8 Apr 2008
No. 793
With Douglas & Gordon I felt like I was their only client. Catherine in the Notting Hill branch is fantastic, I felt like she really liked the property and therefore went out of her way to make sure it was sold!
8 Apr 2008
No. 792
The Agency was cheerful, efficient, returned phone calls promptly, dealt with questions quickly and Ella Newhouse and her team were extremely helpful at all times. Having been with Strutt & Parker for a number of years (in a former life), I am always hyper-critical of performance - but I was very impressed with Douglas & Gordon! Please pass on my comments and thanks to Ella Newhouse and her team.
4 Apr 2008
No. 791
Douglas & Gordon's reliability over the long period they have been letting and managing my property has been excellent, and they have consistently had a very high standard of staff.
2 Apr 2008
No. 790
Verity Carver was excellent. She listened to our brief exceptionally carefully and found us the perfect property with the first viewing. There was no time wasting with unsuitable properties which we thoroughly appreciated. Something your competitors have yet to grasp!
31 Mar 2008
No. 789
Ms Claire Dixey was an excellent agent to have working on my behalf, and the people who answered the phone when I called were always helpful and friendly. The lease has gone through without any delay or problems.
15 Apr 2008
No. 788
D & G had a much better range of properties than other similar agents, also more reasonable pricing. Some agents started with an outrageous price and expected us to haggle - I'll leave that for holidays in North Africa, thank you!.
15 Apr 2008
No. 787
Emily Nicholl is brilliant. So is Annabelle Morrow. Your South Kensington lettings department looks after my 11 properties (most on exclusive) and they are first class.
9 Apr 2008
No. 786
Thank you so much to you and all your team for getting this sale through. There were times when I really lost hope, but you were always very positive and I appreciate that. D & G have been great on both the renting side and the selling side. It's been a pleasure to work with you.
10 Apr 2008
No. 785
Thank you for showing us around the three properties yesterday evening. I can't tell you how wonderfully refreshing it was to be shown around properties by someone who came prepared with all the details, could answer all our questions and who gave a very honest and intelligent appraisal of the current housing market and the properties we viewed.
26 Mar 2008
No. 784
Extremely efficient and pro-active. I have nothing but praise. Many thanks indeed!
25 Mar 2008
No. 783
The speed at which you arranged for our flat to be on the market ( photographer, surveyor etc) and the number of agents from different offices who came to see the flat (10!) so that it could be marketed thoroughly. All within hours of our call!
25 Mar 2008
No. 782
The properties the agent (Claire Dixey) showed us were actually resembling the description of the type of property we wanted... which was a welcome surprise in comparison to some other agencies.
25 Mar 2008
No. 781
Overall I was very impressed with the attentiveness and commitment of your lettings staff. Emma Prestwich in particular was charming to deal with, and able to answer all of my queries and keep me up to date throughout.
25 Mar 2008
No. 780
We had a potential Bed Bugs scare and the D&G lady who dealt with it was absolutely fabulous. I cannot remember her name, but I was extremely impressed with her cool head and professionalism, whilst also being extremely sympathetic.
27 Mar 2008
No. 779
I must say that of all the managing agents I interviewed (and have worked with in the past), Doulgas & Gordon were certainly the most professional in their approach. I hope to work with them again in the future.
MA
11 Mar 2008
No. 777
Your posters have helped enormously. They are having a very positive effect in terms of advertising the plight of this Post Office and the support extended by Douglas & Gordon in making people aware of the loss of this essential community service. Many thanks once again for all your help!
12 Mar 2008
No. 776
Charlie, thank you. I'm so glad it all worked out and I thought you did an excellent job throughout. I would not hesitate to recommend you to any of my colleagues or friends moving to London.
4 Mar 2008
No. 774
We have been most impressed with Douglas and Gordon's professionalism and efficiency throughout the whole process of letting our flat.
19 Feb 2008
No. 773
Caroline & Nigel really impressed us when they came to see us originally and they valued our property. They were v. professional but also made us really feel at ease. They are such a good team and were head and shoulders above Winkworths & Foxtons. Simon managed the sale through and he was delightful and really on the ball. Well done D&G we'd definitely recommend you to our friends.
19 Feb 2008
No. 772
I walked into your office on Monday with a flat to rent and I signed the tenancy the following Monday, very impressive!
16 Feb 2008
No. 771
Unlike many estate agents, the nominated person was always available or called back, if away a senior staff acted. Our sale was difficult but always in focus.
15 Feb 2008
No. 770
Actually what I am more impressed with is your managing agents, we have been with you for nearly 7 years and I would say it is because of the communication I have with the person looking after the property.
No. 769
Very courteous professional and efficient manner. Very clear and positive advice on likely achievable rental income following very bad advice received from Foxtons (whom I would never choose to use again) Letting once achieved was very efficiently expedited.
28 Feb 2008
No. 768
Sarah Blackburn appeared to take the view that as the agent she was acting for both vendor and purchaser. She went out of her way to make sure the purchase went smoothly for all parties and was even helpful after both exchange and completion. This is my opinion how Estate Agents should be.
21 Feb 2008
No. 767
We have been using Douglas & Gordon for more than 10 years. We found the staff at the new Hammersmith office to be as professional and enthusiastic as we have come to expect from our experience from D&G.
19 Feb 2008
No. 766
I dealt with Ella in your lettings department - she was extremely professional and very helpful - I was approached by 3 other agents & chose D&G especially because of her manner.
19 Feb 2008
No. 765
The worry always is whether you can trust the agent you are dealing with. Patrick was very straight and professional with us. I will definately deal with him again for future purchases.
15 Feb 2008
No. 764
Douglas and Gordon showed a very effiecient means of selling a property when you are working from afar. They never hesitated to check in, despite the 5-hour time differece.
15 Feb 2008
No. 763
What most impressed me about D and G was their extremely efficient service that was always conducted in a positive and amiable way.
15 Feb 2008
No. 762
I found Douglas and Gordon professional, prompt, accommodating, transparent, pragmatic, market oriented and friendly.
18 Feb 2008
No. 761
Well done on your stance against junk mail. Any of my unsolicited mail goes straight in to the bin.
18 Feb 2008
No. 760
I have had very bad experience with ........ and although they will be searching for a new tenant, I would much rather go through an agent like Douglas and Gordon, whom I continue to use on my other properties. RF
15 Feb 2008
No. 759
Emma Hanks and the team introduced me to one of the top party wall solicitors in London and supported me every step of the way with consistent cheerfulness and advice and their vast experience. I just wanted you to know how much I appreciated this service and the end result. SW
15 Feb 2008
No. 758
(taken from an online blog)
London estate agent Douglas & Gordon has stopped doing DM. And they've sent people one last thing to tell them so! Eye catching headline. And the copy on the back is nice too.
I don't really want to do any DM bashing here. For me, people's attitudes to it are changing. The result is the future of the medium is in less, more specialised stuff, higher quality pieces - and as with any medium we use, we just need to be aware of its relationship with people when we use it.
Anyway, back to estate agents. They're the worst at bombarding us with crap, so I was impressed with the bravery here. And obviously that means Douglas & Gordon come off as refreshing in the sector too.
13 Feb 2008
No. 757
To Douglas&Gordon, no more junk mail.
Excellent news! I hope your competitors will follow your example.
13 Feb 2008
No. 756
Great idea! Thanks, and I hope you stick to the policy for the long term. We bought our house through Douglas and Gordon and were very happy with the process.
Anyway, glad to see you are helping out with the environment. JW
12 Feb 2008
No. 755
I have just received your leaflet informing me that you will no longer be sending through any junk mail, I think this is a brilliant idea and wish more companies would take this action. As a result of this, I would certainly keep you in mind should I wish to ever put my house on the market or rent it out - Great idea! NT
No. 754
I'm very glad you've decided to stop sending me junk mail. I have long thought that it was a waste of paper.
Well done Douglas & Gordon, let's hope the other estate agents follow suit and stop sending out unnecessary paper waste just to infuriate those of us who can only dream! LB
12 Feb 2008
No. 752
Bravo.
I hold your final piece of post "no more junk mail" and I applaud your decision. Your industry pushes so much paper through our doors that finds its way directly into the orange bag...so in return here is my email address for your mailing list.
Nicely done.
11 Feb 2008
No. 750
I have taken three calls today from people who have really appreciated the mail shot. One hoped that other companies would follow our lead, the other said about time Estate Agents took 'corporate responsibility' and the third woman was partially blind and was fed up with mail shots as she can't read them anyway!!
8 Feb 2008
No. 749
Many congratulations on taking the excellent decision not to send out any more junk mail...ever! We bought and indeed sold through you some years ago - junk mail didn't help our decision processes then, it wouldn't help now...I applaud your decision not to send out any more 'it-goes-straight-into-the-orange-recycling-sack-mailings'.
Well done Douglas and Gordon - may more of the local Estate Agents follow your lead! JP
7 Feb 2008
No. 748
Hallelujah!!! At last someone has seen sense.....The decision of D&G to abandon junk mail is applauded and supported by this W11 resident. Estate agents literature lasts as long in our house, as the time it takes to pick it up from the doormat and place it in the specially placed basket to be recycled, unread and certainly unwanted. I can only hope that other agents will follow your timely lead. RL
No. 747
Had a call yesterday from a lady saying how fed up she is getting of junk mail from Estate Agents, and thanking us for taking the initiative and being the first to stop.
No. 746
Great! I was wondering who would be the first estate agent round here to latch onto the fact that junk mail is a turn off rather than a turn on! And you can rest assured that you will be high on the list for my instructions if I ever come to sell! And thanks for junking the mail!
6 Feb 2008
No. 745
A superb change of priority! I literally NEVER take any notice of leaflets chucked through the letter box, but this has hooked me. A superb sales ploy AND something many of the residents that get bombarded with these endless leaflets feel very strongly about.
Well done on the change in advertising policy.
5 Feb 2008
No. 744
Thank you for your courageous stance on no more junk mail! Please be assured that I will think of you if/when the need arises. LH
No. 743
I am really impressed with the service of D&G - the key fob, the information lists of contacts for plumbing etc was really useful and the champagne a really lovely touch. I have recommended D&G to people as I am really impressed! I will definitely be coming back!! eb
7 Feb 2008
No. 742
A quick note to say how impressed I have been with the whole process from the day I viewed the flat, to the check and support from Alex, the property manager. Excellent service, perfect experience, great flat. AA
6 Feb 2008
No. 741
Thanks so much for your time and for showing me some great properties in Putney. I went out on viewings with about 10 agents over the past three weeks and you were by far the best, kindest and most knowledgeable. JR
6 Feb 2008
No. 740
It was really nice to meet you, and I was really impressed with everyone from D&G; it was very refreshing to meet such approachable, genuine and professional agents! SK
1 Feb 2008
No. 739
I just had to write in to thank the extreme kindness shown to me by your staff yesterday. There I was looking like a drowned rat standing in torrential downpour when a member of your team very kindly offered me an umbrella. I had to get across town for another appointment at 1pm so that act of kindness helped enormously. Many, many thanks indeed for your thoughtfulness, so rare in this day and age!! GJ
29 Jan 2008
No. 738
Thank you both (and Charlie) for the effort you have all put in to our putting the above property on the market.
Assuming that everything now goes through smoothly (and even if it doesn't!) the dedication to helping the client achieve his/her aim was notable and both my wife and I greatly appreciated this. Insofar as business-is-business it was a pleasure working with your team even though we never met.
Thank you all very much. DO
28 Jan 2008
No. 737
I have to say that D&G service has been so far the best we have experienced since we started renting in London a few years ago. So thank you again for your help and prompt answers. K
No. 736
It has been good to work with you both and you have been a great support. I also found the monthly billing, etc. very efficient. Thanks so much again. JH
No. 735
Sash - I am touched that you should respond so late at night. Thanks for your help, and I think you are doing a great job by the way. CJ
No. 733
Chrissie, thanks for letting me know and thanks to both you and Jemma for doing such a great job over the last three years. HZ
3 Jan 2008
No. 732
You've been a star. Thank you for your attention and speed over the last year. RPV
8 Jan 2008
No. 731
Thanks for all your hardwork and endeavours, glad it all went through so quickly and painlessly. TR
12 Jan 2008
No. 729
What an unexpected and wonderful outcome. Congratulations!! To beat ......... at his own game puts a feather in your cap. It has been a great pleasure with you. WvM
No. 728
Thanks for all your help and flexibility and I know where to find you when we need a good estate agent in the future. JA
25 Jan 2008
No. 727
Just a quick note to say many thanks for organising the sale of 88. V efficient and quick, and Clare whilst hugely pregnant as well! R
18 Jan 2008
No. 726
I would like to thank you all for your help in the last 2.5 years, whilst we have been renting Danemere Street. You have always been a pleasure to deal with and very professional. VM
14 Jan 2008
No. 725
I am currently renting with D&G and have found the service to be exceptional over the last year!! JC
No. 724
Just a quick note to say how much we appreciate your help with this letting and that we are impressed with the speed in which this was all included. G
14 Jan 2008
No. 723
LT was helpful. She got me above asking price and always kept me in touch with things, she always returned my calls.
10 Jan 2008
No. 722
I have let through Winkworth before and you really are head and shoulders above them! Well done!
11 Dec 2007
No. 721
This is a short belated note to thank you for the very professional service you have given me. You conducted the process of selling very smoothly. I am most impressed. One hears and reads a lot of negative stories about Estate Agents, which may be partially true, judging by the people I met initially, but when we first met you conveyed a feeling of trust and confidence, and the right person for the job. I am very pleased I gave the business to you. MA.
11 Dec 2007
No. 720
James, I would like to thank you and Tamsin for managing to sell my brother's flat without too many problems for me in what seems to be a problematic market. This continues a list of 100% successes in my dealings with Douglas & Gordon over a number of years. DR. B.M.B.
17 Dec 2007
No. 719
Angus, well done, indeed, well done. Fair is good for all, so that's excellent. Thank you so much for handling it all so deftly. Have a wonderful Christmas and all the best for 2008. VR
22 Nov 2007
No. 718
Dear Chrissie and Jemma, we would like to extend our very warm thanks to both of you, for taking such a personal interest in the property and for all your efforts, particularly in resolving the previous tenancy. Based on our experience we would happily recommend DnG to our friends. S&S.H.
22 Nov 2007
No. 717
Chrissie, Jemma, it has been good to work with you both and you have been a great support. I also found the monthly billing, etc. very efficient. JH
21 Nov 2007
No. 716
Chrissie and Emma, could not agree more with my husband's comments. You have simply provided the best service that we could have had and with no failure. Well done and all the best. PS
6 Dec 2007
No. 715
What most impressed us about D & G was the manner in which your advisors matched my needs to properties I viewed. You were calm and professional, I was impressed by everything. Versus other agents your staff were far more professional, yet still calm and not imposing. A very good service - THANKS!
No. 714
Thank you for all your help Charlie - you have single handedly managed to house half the Mc....... family in London! Well done! KN
14 Nov 2007
No. 713
Angus, just a note to tell you that Laura sent me her complete report yesterday which helped immensely to determine an offer price. I would like to extend many thanks to both Laura and you for such quick and efficient help. I hope to be able to use your services again as soon as I find an adequate flat in central London. CK
13 Nov 2007
No. 712
-Don't think I sent our thanks to you guys for all your assistance in the purchase of the above. We think you behaved professionally and efficiently throughout the whole process so thanks very much. D&S G
No. 711
P.S. thought you might like to know that my neighbours over the road, Anita and Clive, keep singing the praises of you and your colleague Charlie. It's always nice to have a good client fan base! LH
15 Nov 2007
No. 710
Amanda, thank you for understanding the kind of place that we were looking for, and for working hard on our behalf. AS
13 Dec 2007
No. 709
Amy, you were by far the nicest real estate agent we dealt with the whole time so I would have no hestitation coming back to see you. NA
13 Dec 2007
No. 708
Many thanks for all your colleagues help here. I will recommend your company to all my friends and business associates as well. Best regards from La Suisse. H-R
13 Dec 2007
No. 707
Hi Henrietta, just to say thanks for helping my wife so much with our house-hunt requirements...she said you were the most switched-on estate agent in W4 and W6 combined! So its much appreciated. J
13 Dec 2007
No. 706
I am writing to thank you for all your help and calm advice in arranging the sale or our flat. The excellent understanding and rapport which you developed with myself and the buyer helped to ensure that the sale moved forwards to exchange at what must be a tricky time in terms of market confidence. The regular updates by telephone kept me informed and confident that we were doing the right thing at every stage. Handling nervous buyers and eager sellers in a market which lacks stability is a skill which is to be valued. I hope that you do not have to practice it for too long. Whenever I phoned the office I felt as if everybody knew me and the flat which put me at ease and left me confident. Please pass on my particular thanks to Dominic for all his support. AF
No. 705
In the due fullness of time you and the team will receive 6 bottles of bubbly from us at M as a thank you for all your hard work during the past year. Could I request that one bottle should go to Chrissie Barkes please, as she has given me personally, and M\'s generally, the most magnificent and very efficient support throuhgout the year - she really deserves it! Many thanks PC
13 Dec 2007
No. 704
Thanks for everything James.....I feel Douglas & Gordon have done a great job for us. I really do appreciate the extra work our sale has most likely caused! SW
13 Dec 2007
No. 703
James, Matt and I wanted to write to say thank you for the service your firm provided as estate agents for the sale of our house. We are of course extremely pleased to have completed the sale only 2 months after contacting you. We were impressed by the general level of professionalism of your firm, and found our main contact Simon to be extremely proactice and responsive. We did not have such a pleasant experience with the estate agents who were dealing with our purchase, which served to further highlight Douglas & Gordon's standard of customer care - please keep up the good work! L&M E
13 Dec 2007
No. 702
Lucy, thanks again for your help this year. I've been very impressed by your professional, helpful and responsive approach. I have had some forgettable experiences with other agencies in the past and its been a pleasure dealing with you. PA
26 Nov 2007
No. 700
Amanda did a great job. Professional but not overbearing. She understood our needs.
26 Nov 2007
No. 699
What most impressed us about D & G was their regular communication, the quality of the property marketing brochure, and their staff who are professional but friendly.
26 Nov 2007
No. 698
D & G are friendly, efficient and professional. South Ken lettings is excellent.
26 Nov 2007
No. 697
What most impressed me about D & G was the friendliness. It was different to most London estate agencies!
16 Nov 2007
No. 696
I wanted to email in order to commend D and G Battersea, in particular Felicity, on the service provided during the letting of my flat on L..........e Rd. Felicity was very professional, efficient and helpful throughout and made the process very easy. It is refreshing to find an agent that delivers such service unlike our 'friends' in the ridiculous minis, with whom I have dealt with before. JT
8 Nov 2007
No. 695
James, I have had a bottle of something rather nice as promised and a small gift for Sarah sitting on the sideboard in the Mews since last Saturday. Anyway, will drop them off this Saturday morning by way of token thanks for such a wonderul job. KH
8 Nov 2007
No. 694
I would like to take the opportunity to thank you all at Douglas & Gordon for your outstanding service and professionalism both through the lettings office and the management office via Annabel who has been tremendous with her service. We are very happy to recommend your company to all our friends. MR
8 Nov 2007
No. 692
We have rented our flat through your Battersea office. Ella is great, just thought you might want to know. NF
8 Nov 2007
No. 691
Always pleased to hear of a new D & G office. You have the nicest girls of all the agents. AW
8 Nov 2007
No. 690
Lucy, thank you so much for all your help with sorting things over the years - you have definitely made my life so much easier. C.L. & S.L.
8 Nov 2007
No. 689
I simply want to thank you again for all the hard work that you put into the sale; I'm quite clear that your energy and drive were fundamental to its success. R.L.
8 Nov 2007
No. 688
I would like to reiterate both my wife's and my particular appreciation for your, Alastair, professionalism and continued commitment to this transaction in both its stages which certainly made the process bearable despite some difficult times. CP
8 Nov 2007
No. 687
Fiona was able to negotiate all of our needs in a very short period of time. She is by far the most organized, punctual, honest, professional individual we have ahd the privilege of meeting during our search. She obviously listened to what we needed, answered any questions we had communicated with the owners on our behalf in a prompt and timely manner. We will definitely recommend her to anyone we know whi is searching for housing in London. She is a valuable asset to your company and a credit to the profession, which definitely needs more of her professionalism. RB & NB
8 Nov 2007
No. 686
Fiona was able to negotiate all of our needs in a very short period of time. She is by far the most organised, punctual, honest, professional individual we have had the privilege of meeting during our search. She obviously listened to what we needed, answered any questions we had a communicated with the owners on our behalf in a prompt and timely manner. We will definitely recommend her to anyone we know who is searching for housing in London. She is a valuable asset to your company and a credit to the profession, which definitely needs more of her professionalism. R.B. & N.B.
8 Nov 2007
No. 685
I wanted to highlight what an excellent job Emily did letting Collingham Place this year. She always responded to emails within 24 hours and gave some excellent advice about renting our property along the way. In fact I'm sure if I'd acted on her advice earlier the flat would have rented out sooner. Emily's high standards have been matched by Jenny's too. Sadly some of the work done by our builders to Collingham Place earlier this year was substandard and Jenny has been brilliant about sorting it out. She's been working with my sister who mentioned how consistently polite and helpful she's been. Thank you very much. HS
8 Nov 2007
No. 684
Your colleagues and you Emma have been extremely helpful, patient and professional and I have recommended your office to several people. I hope our paths cross again in the future. Many thanks again to you and your wonderful team. P.M.
8 Nov 2007
No. 683
Thank you very much for letting my flat again, so quickly. I am delighted and also pleased to be back with a professional agent. JS
8 Nov 2007
No. 682
We know its been a long process and are very grateful for all your help. In fact you and Douglas and Gordon generally could not have been better/easier to deal with throughout the whole tenancy. We really do appreciate your efforts. PB
8 Nov 2007
No. 681
Excellent - I really appreciated your professionalism (and good humour!) Best, N.T.
6 Nov 2007
No. 680
What most impressed us about D&G?.... Attentive, feeling of personal service; Excellent!
31 Oct 2007
No. 679
D & G's competence, ready availability, caring attitude and professionalism were most impressive.
31 Oct 2007
No. 678
What most impressed us was that D & G kept the deal on track in a difficult market!
17 Oct 2007
No. 676
Charlie was friendly, honest and prepared to tell me bad news but also offer solutions!!
17 Oct 2007
No. 675
What impressed us most was that Charlotte kept us informed and updated. She resolved and resolves problems in a timely manner.
17 Oct 2007
No. 674
We were most impressed by Douglas and Gordon's quality of staff and their level of experience!!
17 Oct 2007
No. 673
What most impressed us about D & G was their responsiveness . No other agents in the Fulham area were as pro-active or as helpful!
17 Oct 2007
No. 672
Douglas and Gordon were very efficient, professional and personable. Charlie was extremely helpful throughout.
17 Oct 2007
No. 671
Caroline pushed the whole transaction through, I couldn't have done it without her.
17 Oct 2007
No. 670
Katherine was great; with good communication, and she was very knowledgable about the market.
17 Oct 2007
No. 669
I was most impressed by the level of service from Amanda. We are living abroad and Amanda made the complicated process as easy as possible for us. She helped us hugely and exceeded our expectations in terms of customer service.
1 Oct 2007
No. 668
Thank you for your help with the acquisition of the freehold. I have appreciated your professional and balanced approach to the valuation. I believe that this has given us a sound basis for the transaction. I am also sure that we will seek your help at future stages, such as valuation of non-participants' flats. DW.
28 Sep 2007
No. 667
I just wanted to say a big thank you to you both for your efforts. I know you took a lot of people through the flat and it was not for want of trying that nothing came off. I would have loved to have continued the relationship with D&G and would have no hesitation in recommending the company or using it again. PH
27 Sep 2007
No. 666
Thanks very much for all your efforts helping us to get settled. It has been very much appreciated and a whole world of difference from Foxtons!!! SG.
24 Sep 2007
No. 664
Dear Elizabeth, it seems that all good things come to an end eventually and now the sale of our flat marks the end of a very long and positive relationship with yourself, your colleagues and DnG in general. I would therefore like to thank you for over 20 years of excellent service, professional advice and kind help! KOG.
20 Sep 2007
No. 663
Charlotte and Jennifer, thank you both so much for looking after my flat. You are always so helpful and charming! JW.
1 Oct 2007
No. 662
Thank you so much for organising everything -in, yes, a very painless (and charming) way- and I'm delighted that my decision to hand the whole process over to D & G has turned out to be a wise one. SC.
14 Sep 2007
No. 661
Sally, a big thank you to yourself, Charlie and Sophie for all your efforts seeing this through successfully, and with minimal hassle factor - whilst helping us at every stage. AG-W.
No. 660
Jennifer, many many thanks for your very kind and quick help, it was a real pleasure to have this feeling that someone was doing all the worrying in my place! SV.
4 Sep 2007
No. 659
I just wanted to make sure that Amanda Sully's work on my sale was recognised. I do not think it was the easiest transaction that she would have had to deal with and her personality, tact, diplomacy and negotiation were outstanding from my point of view and were vital in seeing the transaction through.
3 Sep 2007
No. 658
Dear Rebecca, it has been a real pleasure to deal with you and I wish you every success in the future. Kind Regards. B.
3 Sep 2007
No. 657
Charlotte, thanks for your efforts. We are happy to be with Douglas and Gordon again!!! M.
1 Sep 2007
No. 656
I am writing to let you know about the absolutely top rate service I have received from your team at the Clapham South Office, in particular Alix, Charlie and Tania, they are a real credit to your organisation and I cannot speak highly enough about them. In May 2004 we bought our current property through Alix whe she was a negotiator at the Clapham South Office and we have just sold this property through her. Over the intervening period she maintained contact with us, was always available to advise on improvements we were considering and generally kept us very well informed about market trends and in particular what was going on in the Abbeville Road area. This investment in time was a material factor in us choosing to use D & G again. I have spent 20 odd years in sales in foreign exchange and am very aware of the long term investment (often overlooked) that very few people these days seem prepared to put in, and in general the poor level of customer service here in the UK. All too often we read of the negatives about estate agents and how their business is conducted, so I thought it important to pass on my personal thanks and admiration for the way Alix, Tania and Charlie have gone about managing our sale, we achieved a very good price from some buyers in a great position, we were continually informed, and when we got into a situation of multiple offers at all times I felt our interests were being looked after! TB.
1 Sep 2007
No. 655
The staff at the Clapham South branch especially Alix Stuart-Bruges and Charlie Lemon have been amazing, so professional and friendly. From the moment they started advertising my home - it was as if it was theirs. So enthusiastic and nothing too difficult, so much so, my home sold in a matter of days due to your team. Therefore, I felt I should congratulate you on such dedicated and wonderful staff - I have no hesitation in recommending Douglas & Gordon to friends selling their property. Thanks you so much! PH.
No. 654
Thank you so much for being so efficient and helpful - D & G are my favourite estate agents by far!!!! LS.
3 Aug 2007
No. 653
Thank you again for your exceptional assistance and expertise throughout the transaction.
29 Aug 2007
No. 652
Thank you and thanks for all your help. You've been the most efficient agency I've ever dealt with.
28 Aug 2007
No. 651
Thanks for doing such a wonderful job and being responsive to our concerns. We very much appreciate that you've been so forthright and reliable. It's been a pleasure working with you and D&G and we will recommend you if any of our friends or colleagues decide to look in the Putney area.
6 Aug 2007
No. 649
You have been wonderfully efficent and I'm very happy with the flat and so grateful for all you help. I think Hamptons could learn a thing or two from Douglas and Gordon.
30 Jul 2007
No. 648
So thank you so much for being the best rental estate agent we've ever dealt with and finding us an apartment that has suited us perfectly! I&BJ
26 Jul 2007
No. 647
This is just to thank you both for your work in relation to my flat purchase. I am very grateful for the way you dealt with things, and I stongly suspect that with less sensitvie people dealing with it I probably would have lost interest a long time ago. very many thanks for your efforts. HH
19 Jul 2007
No. 646
We feel you have provided a first rate service to us in the last 7 Months:responsive, and effective. Thank you. GBT
4 Jul 2007
No. 645
I am writing to thank you and the team at D&G for your help over the last two and half years in finding tenants for me and administrating the tenancy. All tasks from finding tenants, organising inventories, tenancy extensions, rent review and final end of tenancy handover have been handled promptly and efficiently with a good level of communication throughout. Many thanks indeed. MB
29 Jun 2007
No. 644
Your people at D&G are definitely a cut above the rest of the Putney agents and it shows in the results you generate. so thank you! S&BK
27 Jun 2007
No. 643
Thanks for all you help during our tenancy. I have really appreciated your positive, cheerful and very much 'can-do' approach to every issue that I have contacted you about, and as with my first experience of renting with D&G, I will leave with only good things to say about all the people I have dealt with in the past 15 months. SD
No. 642
You have made the whole process very easy for me and it has been a pleasure to deal with you both. Thank you very much indeed, it is very much appreciated.
20 Jun 2007
No. 641
You are very good at what you do, very professional, very thorough and very efficient. It has been a joy working with you and maybe one day we'll be doing this again. JKH&L
15 Jun 2007
No. 640
Just a quick note to thank you for your consumate professionalism surrounding our sale. We are very grateful. ML
14 Jun 2007
No. 639
I would like to put on record the church's gratitude for the service we have received from Douglas and Gordon - everyone we have been involved with has been first class - but yourself and Sasha have been particular stars! VT
13 Jun 2007
No. 638
I am a homeless man living in a hostel in Victoria. I read your magazine Bridge and found it a very good read and worth the £3.00 it costs to buy, and I thought I would let you know by writing this letter. I am not asking for money so please don't think I am. Keep up the good work and good luck in the future. RB
12 Jun 2007
No. 637
I have phoned virtually every Estate Agent in London in the last 24 hours and the 3 most professional I have dealt with are Douglas and Gordon, Kensington, Chelsea and Pimlico!!!
11 Jun 2007
No. 636
Your site is the best site I have come across for those who are looking to move from another country!!! Very user friendly.
1 Jun 2007
No. 635
As mentioned on the phone thank you for your service over the last 14 months - You have been highly professional and a pleasure to work with. MB
14 Aug 2007
No. 630
It is a pleasure to deal with you - in stark contrast to Foxtons! V. Professional. Thanks.
14 Aug 2007
No. 629
I was very impressed by the level of service offered by the negotiator at all stages of the process.
14 Aug 2007
No. 628
Friendly and Helpful staff who were prepared to spend time with me when necessary.
19 Jul 2007
No. 627
Very Speedy. Put house on the market very quickly. Provided good number of potential buyers.
19 Jul 2007
No. 624
Professional and honest. Efficient - Communication by email was good rather than leaving phone messages. Everything was done as promised and on time.
27 Jun 2007
No. 621
Enthusiasm - I really felt the team acted like it was their house too! They worked so hard for me.
21 Jun 2007
No. 619
Friendliness and professionalism of staff. Fast and efficient service and good communication.
5 Jun 2007
No. 618
Enthusiasm of staff, way sale was run imparticular that everyone in the office saw the property so they were familiar with it.
26 Jun 2007
No. 613
At all times D&G were polite and courteous in manner. A civilised company to deal with, unlike many other agents. Also they were willing to listen and gave us helpful advice.
22 May 2007
No. 611
Efficient, effective. Did what you were expected to do. (Doesn't normally happen with other agents)
21 May 2007
No. 610
As you will be aware, R & I moved in LR over the weekend and are absolutely delighted with the place. We just wanted to say thank you for such a professional and communcative tenancy application process. RM
10 May 2007
No. 609
Just wanted to send you a quick letter of thanks for your professionalism and job well done in regards to my purchase. It was the quickest exchange and completion that I've been apart of and much of that I put down to your hard work. JH
2 May 2007
No. 608
Thank you so much for all your help with the sale of my flat. It was really nice to deal with you both and I felt the service you offered us was extremely professional, which M and I very much appreciated. We will definitely recommed D&G to any friends we have in the same position as us. S&M
2 May 2007
No. 607
I did want to let you know that I have left this process with a very high regard for yuo and D&G because of your integrity. I would certainly recommend to firends that you make very accurate valuations of the market and to listen carefully to them. RK
26 Apr 2007
No. 606
I wanted to write to you to let you know that I have finally found a property.
I just wanted to thank you and all your wonderful people at D&G, who went out of their way to look so diligently for me. Without a doubt, D&G were by far the best and I cannot thank all of your enough. The service was fantastic. MS
25 Apr 2007
No. 605
I am writing to bring a particular point to your attention, more a particular person: Lucy P. Since I first moved into the apartment I was surprised by the prompt response to queries from Lucy. Under the impression this was a one off, never thought more of it. Now over a year later I have to tell you what a brilliant investment this lady is to your company. No Problem was ever unsolvable, to big or too small. Everything is always dealt with promptly. Lucy acted as great ambassador between tenant and landlord and to the highest professional standard as I am sure she will continue to do. NB
19 Apr 2007
No. 604
Thanks so much for all you have done in securing a new tenant - You have done a fantastic job. AW
19 Apr 2007
No. 603
Thank you very much for all your efforts in trying to sell our house. You were always very professional but very friendly and efficient as well. We would recommend you to other people gladly. K&P C
10 Apr 2007
No. 601
Thanks for you email. More importantly thank you and thanks to your colleagues for the efforts you have put in over the last few weeks. Your industry gets a bad name, and frankly, most of your competitors that I met did nothing to allay my fears in that regard. However I was extremely impessed by everyone I met at D&G and very pleased with the service I received. It makes a difference knowing that the sale is in good hands. NM
19 Mar 2007
No. 600
Just to say thank you very much for sorting out the letting of above. You were very efficient, and kind in sorting out the paperwork etc with lightening efficiency! Definitely, a pleasant change to other estate agents I have previously used. SS
1 Mar 2007
No. 599
I must compliment JF and NC for not only being superb'ambassadors' for your company, but also extremely professional and competent in their advice. In a nutshell, due to the above gentlemen, I will always continue my patronage of Douglas & Gordon and always recommend your company to prospective purchasers/vendors. SF
20 Mar 2007
No. 598
Emma has been brilliant. I am/have been working with quite a few agents and she has really stood out over the rest. Emma is professional, friendly and efficient. She continually sends me relevant properties within the remit of what we are looking for and kindly follows them up with a call to advise me why she has sent it to me and to find out what my thoughts are. Most of the other agents are really pushy, aren't interested in what I'm really looking for or even building rapport but Emma was the exact opposite.
7 Mar 2007
No. 597
On sale of 237; May I thank you and your staff for your speed and expert management of the matter. DB
15 Mar 2007
No. 596
I just wanted to say how relieved I am to have exchanged(!) but also how impressed I have been with Rupert from you office. He really has been wonderful, extremely professional and even though I've bought and sold more times than I can remember, he came up with some legal gems and great advice that even I didn't know about! So THANK YOU for everything. LVM
14 Mar 2007
No. 595
We've been renting since 1998 and moved 7 times - so dealt with many different agents! I have never met anyone who was so dedicated and thoughtful to our needs, as well as efficient and with "can do" attitude. DD
13 Mar 2007
No. 594
I Just wanted to say thank you so much with all your help and getting us into the property so quickly. VN
20 Mar 2007
No. 592
How quickly each office responded to my initial internet enquiry, the efficiency and friendliness of the lettings staff.
No. 591
The speed and efficiency at finding a buyer. The helpful professionalism to get through my first property sale. Staff were helpful, cheerful & informative
19 Feb 2007
No. 589
Efficiency & speed at the start of the process with photos, Floor plan particularly and viewings all dealt with quickly and efficiently.
1 Feb 2007
No. 588
You had the most houses that met my requirements in W. Putney. Always enthusiastic and extremely personable and helpful.
No. 586
Extremely efficient, friendly and helpful - without you we would not have got the deal done!
4 Jan 2007
No. 585
Knowledge of the local market, dedication and availability of sales team; Good humour!
13 Dec 2006
No. 583
Everyone I spoke to was polite always. Champagne on purchase. Very good P.R. Honest reputation unlike some competitors
6 Dec 2006
No. 582
Sensitive Awareness of one's needs as prospective purchaser. All staff helpful, efficient & thoughtful. a very well run office in Wilton Road.
6 Nov 2006
No. 581
Very good estate agents-excellent viewings-really "sold" our flat to prospective buyers.
10 Nov 2006
No. 580
This was the first time I have used an estate agents and I was very impressed with all round service. Most impressed by pro-active approach - always ahead of the solicitors.
21 Dec 2006
No. 575
Good advice and communication. Very professional in closing letting deal with solid ref - no shortcuts taken.
13 Nov 2006
No. 571
Easy to access, very friendly, allowed me to come in multiple times to see property.
8 Nov 2006
No. 569
Was constantly kept up to date with what was going on. Very impressed on all levels.
20 Oct 2006
No. 562
Contacted both Sales/Rentals staff, both were prompt, Knowledgeable & efficient. Prospective tenant visits plentiful. D&G selected as also more property.
13 Mar 2007
No. 561
I just wanted to say thank you so much for all your help and getting us into the property so quickly.
Thanks alot for everything. VN
28 Feb 2007
No. 560
Just a quick note to thank you for providing such an excellent service both professionally and personally! You were a huge improvement on the other agents I have dealt with in the last few weeks and a welcome breath of fresh air. Thank you so much! L&W
23 Feb 2007
No. 559
Thank you very, very much for all your hard work, positive attitude, good advice and long hours during the months leading to us selling. You went way beyond your "duties" as an agent and we really appreciate that. K & C
22 Feb 2007
No. 558
Douglas & Gordon were the nicest of any agent I used to help buy somewhere and I will pass your details to any friends looking to do the same thing as me. T.C
15 Feb 2007
No. 557
I wanted to thank you and your team for everything that you have all done over the last few weeks to deliver us a highly suitable tenant in CP and for making the process so simple. It has been a pleasure having you lead us throught the process and the result couldn't have been better. W.P
2 Feb 2007
No. 556
Douglas & Gordon has been sole agent of ER since September 1992!! We have no intention to change. My husband and I are very pleased with your services and specially your professionalism. J.N
1 Feb 2007
No. 555
As someone in the business so to speak, you and D&G stand out a mile for professionalism. J.B
30 Jan 2007
No. 554
We recently sold our flat through your company, which you also previously managed. It has been a pleasure dealing with D&G and we would not hesitate in recommending your company. J.A.
30 Jan 2007
No. 553
I wanted to contact you to let you know how impressed I have been with A.S since I started using D&G. A.S has always been proactive and efficient when I have contacted her and has a wonderfully professional manner. She is a tribute to the respect that I have gained for D&G as an agency. D.K
26 Jan 2007
No. 552
I just wanted to drop you a quick note about the excellent service I received from Alex B during my recent search and subsequent purchase of the above property.
I found Alex to be warm, friendly and efficient throughout the whole process. He asked pertinent questions about my purchase needs and, more importantly, actually listened to the answers. This gave me a feeling of confidence in Alex as an individual and D&G as a firm. A.R
24 Jan 2007
No. 551
I found Charlie to be thoroughly professional and extremely helpful (almost beyond the call of duty especially at a time when there was an addition to my family. RB
23 Jan 2007
No. 550
I would like to add that I have been very happy with the service provided by D&G over the last 7 years. Most importantly, I would like to thank you all for keeping "the human touch" in world that is increasingly becoming more and more automated. The personal way in which your staff deal with their clients is one of your real strengths. In particular, I'd like to compliment Annabel Spicer, Lucinda Pincott and Kathryn Mann. They have been a real pleasure to deal with. O.F.
22 Jan 2007
No. 549
I have recently let out my flat with D&G and your firm is also managing it for me.
Lucy P has been absolutely outstanding, dealing with everything without a blink, completely cheerfully and not only taking it all in her stride but sorting it out as if there were no problem at all in the first place. I'm not sure how to say thank you, other than to say to you how impressed I am. HW
18 Jan 2007
No. 548
We are about to exchange on the sale of our property and would like to thank you for the professional and supportive advice we have had throughout the process from the team at Douglas and Gordon. DHW & WW
4 Jan 2007
No. 546
I would like to say that J and i are fully satisfied with your services and are happy to have finally found a professional estate agency that takes good care of its clients. LB
24 Jan 2007
No. 545
Selling my house through D&G was a breath of fresh air - Chevonne, with Emma as back was 100% and all was so pleasant that I was horrified how ghastly it was buying through the next company!! All your offices were "together" and a pleasure to deal with. Mrs H
18 Jan 2006
No. 544
I put my property, with several prominent local rental agents. However, it became immediately obvious that the service provided by D&G was above what was being offered by any of the others. They were efficient, courteous, professional and active. They kept me regularly informed and went out of their way to make sure that my property was appropriately advertised. S.K.D
21 Dec 2006
No. 543
Just a short note to thank you for your efforts so far re: ECS, and to compliment you versus the other agent who is also trying to let it.
The other agent has consistently had different people calling /e-mailing me with updates, such that I never know who to call when I need to give them a message.
One notable (amongst many) observation on how D&G has excelled vs your peers is that I need to remember one name and one name predominantly and that's yours! It's infinitely easier for me as a customer because you've been good enough to give me regular and timely updates yourself rather than farming it out across innumerable different colleagues and confusing me in the process!
Much appreciated - thank you. EP
15 Dec 2006
No. 542
Before we vanish off for a traditional Christmas in Germnay, I did want to thank you for your efforts and the excellent service this year. DH
10 Dec 2006
No. 541
My husband and I have decided not to move any more but thank you so much ofr your help, we found your company to be the best at keeping us updated and we will definately come back to you should we change our minds! LB
18 Dec 2006
No. 540
Dear Rebecca,
We really appreciate all the hard work you've put into running things for us so smoothly; It's been fantastic and we love your calm, unflappable approach to everything (the opposite to mine! We hope you get a well earned rest over Christmas.LSW&RF
6 Sep 2006
No. 538
Thank you for all your hard work in trying to let JK House. I was very impressed with the efficiency of you office, the speed with which you put the property on the website, the number of viewings that you arranged and your professional and friendly approach. We would definitely use you again when we come to relet it. Many thanks again. KR
6 Sep 2006
No. 537
I have been a client of D&G for many years. Last week my above flat, which has been managed by you for a long time, has been sold.
While I hope to buy in future again - and I will definitely use D&G once more _ I would like to tell you that I was absoulutely pleased by Nicolas Pejacsevich who dealt with the sale in a very professional way, keeping me informed at all times and working hard to complete the sale in the best possible way.
Many thanks to all people at D&G and best regards.GG
No. 536
Hi Joel, Thank you once again for sorting out the sale of my flat - you and D&G have been excellent, very proactive with any issues that came up along the way and an excellent organisation to deal with. Please pass on my thanks to any others of the team that have helped. GP
20 Sep 2006
No. 535
Emma, Thank you so much for your constant flow of flats, which fits our criteria so perfectly. I must say of all the real estate agents we have contacted you are by far the most active and enthusiastic and that is really appreciated!!! MB
20 Sep 2006
No. 534
We are finally settled into D Road - having unpacked our 115 boxes! I just wanted to write and thank you and your team (especially Rupert) for your help selling the flat. It was a particularly difficult chain with the problems at the top and Rupert did a great job in keeping it all going.SA
27 Sep 2006
No. 533
Hi Annabel,
You guys at D&G never fail to impress me with the expeditious way you get things moving. More importantly, you have the "human touch"! In these days of call centres and automated answering services, you are a breath of fresh air. In particular, I'd like to thank you Annabel, for being so professional in keeping me updated regularly regarding LC, and for you friendly approach. Thanks.
22 Sep 2006
No. 532
The staff at D&G have always been very professional and taken great care of my flat for seven years. I really appreciate the personal touch you are all so good at putting in. So, thanks again to everyone. OF
11 Oct 2006
No. 531
Hi Annabel,
I also wanted to say a huge thank you to you and your team for overseeing such a successful rental arrangement for me. I've had complete confidence in your services at every stage and it's been a weight off my mind to have you all looking after my flat. THANK YOU! CC
No. 530
Dear Rebecca,
I also wanted to add that it is a pleasure having you as agent - it is nice to know we will always get an efficient and quick response. Thank you! OD
11 Oct 2006
No. 529
Thanks so much Amy. I really appreciate this and all the hard work that you have put in on our behalf - you seem to have stuck tenatiously to the task and communicated extremely well through out the whole process. Feel free to quote me on this! LB
No. 527
I want to thank you for your help Jennifer - you've been fab - very helpful, professional, empathetic, proactive and consultative. I will certainly recommend you and D&G to anyone looking to list or rent.
Thanks again Jennifer.GD
24 Oct 2006
No. 526
Hi Annabel,
You are wonderful - thank you so much for all your work. We have always said to any of our London friends that may be renting out their homes when they return to Australia or NZ that they should to through D&G if they do - you guys really have been fantastic. SH
No. 525
Dear Alix,
I am writing to express my sincere gratitude to you and all the D&G team for you help over what is now over a year. From the very beginning you have given us sound and impartial advice, and every time you have recommended that we bring another party into the equation they have always been excellent.
L and I have greatly appreciated being able to phone you up at all times for input, and for your patience when the process came unstuck. We have always felt that you had our best interests at heart.
Estate agents have had a rough time in the media recently, but you and your team have shown just how much a good estate agent can add.
Many thanks again.A&LH
3 Nov 2006
No. 524
Dear Lucy,
Thank you for everything and for your support and assistance these last two years. You have been great! K&EL
7 Nov 2006
No. 523
Ir really has been great to have you and your team (especially you!) as our agents. I can't tell you how nice it is to have a group of estate agents who are friendly and polite and who don't treat you like some form of idiot ( and the same was true of you all when we were buyers and not sellers). I always thought you were brilliant but it was really brought home to me today when faced with having to register with a bunch of agents who looked at me like I was a complete scum and who seemed furious with me for interrupting whatever they were doing. Felt like screaming at a number of them!
I think we have achieved a fantastic result with our sale and on amazing terms - so a big, big thank you. K&DA
14 Nov 2006
No. 522
Dear James
I wanted to thank you and the team for the professional way in which you marketed the flat. The marketing features and advertising was of a high standard. JWN
29 Nov 2006
No. 520
Hi everyone in lettings!
No matter which branch is called, the same helpful, friendly response is given by the lettings department so your company is always a pleasure to deal with. Also, the agents ALWAYS arrived with the hard copy of the spec, which most other agents do not! L&CH
12 Jan 2007
No. 519
Minty,
I haven't moved in 14 years and your professional but pleasant style made it that much easier.
Thank you. BN
13 Dec 2006
No. 518
I was very impressed with D&G, in particular Patrick. You are very professional and I will of course highly recommend you in the future. CG
12 Dec 2006
No. 517
Hi Charlie,
Thank you very much for all your help over the last few months - we wouldn't have managed to exchange contracts on our place today without all your efforts (+ humour, patience and endless optimism). We both really appreciate it. CP
No. 516
Charlie,
What can I say? Quite frankly the sale of Lynn Rd would not have hppened without your perserverence and humour.
I hope all your future sales are much easier! Thank you for all your efforts - I very much appreciate it. P
No. 515
Hi Adrian
I just wanted to say a huge thank you for all of your hard work and efforts in selling my flat. Especially when it looked like the buyer might pull out towards the end, you kept your nerve and were brilliant at negotiating with him. I just wanted to let you know that it is really appreciated. Thank you so much. GR
No. 514
Marlene thank you for your help. I have now found a property which fits my wish list perfectly.
I really do appreciate your time and excellent property matching. You have been extremely professioanl and leagues above the rest of the estate agents that I met with.
Hopefully I will have smooth sailing with this purchase but if in the future I wish to market the property I shall contact Douglas and Gordon without question. A
No. 513
Dear Emma and James
Just a note to thank you both for facilitating the sale of my flat and prchase of my beautiful new home. I am exceptionally happy. M
No. 511
You have been taking an active interest in the building which I welcome. The previous managing agents werr uninterested, often unapproachable and bordered on the the incompetent at times. ML
No. 510
Dear Alix
Thank you for your professionalism and care in selling 18A. your help is much appreciated. SB
No. 508
First - Some congratulations: you are the most professional estate agents I have dealt with by far. IP
No. 507
Thanks for your speedy attention - a pleasant change from most property management companies. IP
No. 506
Many thanks for sorting this out and keeping me up to speed. You're making my previous property managers look like a bunch of chancers. DB
No. 505
Have just had a call from your tenant who rang me specifically to tell me how wonderful you were she said you were prompt, very efficient and very friendly and she just wanted to tell someone else about the fantastic job you were doing.
No. 504
Just a short note to thank you for ensuring that the sale of the above property was managed in such a professional manner. Rupert was excellent in the way he managed the process from beginning to end and J and I were very impressed with his attention to detail. In the likely event that J and I, J or L buy or sell in Fulham we would certainly use Doughlas and Gordon's services again. RMC
No. 503
Thank you very much for all your help and assistance with this move. It has been a pleasure working with you and we look forward to doing further business with you.
No. 502
I am continually impressed with how efficiently things are run - both by you, and now by Douglas & Gordon. CM
No. 501
Your company were managing agents for my mother TM in the matter of the above, and I am writing to say how well your staff looked after her. The sale of the family home for nearly 50 years was very difficult for her, but your staff, and in particular Charlie Lemon acted with great sensitivity and kindness towards her. JB
No. 500
Many thanks to Charlie Lemon for his considerable input during the entire course of this matter. It is no more than fair to say that he easily exceeded the reasonable requirements of the client and that his efforts were much appreciated by her. AB & Co
No. 499
Being a first time buyer in London is very daunting. it is an aggressive market and agents tend to bully you into buying a rabbit hutch saying it's the best for your budget. After months of searching and being gazumped and generally being traunmatised by the whole process, I was introduced to Adrian who I felt was straight talking and professional. He was always extremely efficient at dealing with my quieries and requests and generally gave me useful tips all the way. I am one happy lady with a gorgeous garden flat. MI
No. 497
Adrian, I think it would be fair to say that both S and I found the service we got from you and everyone at Douglas and Gordon professional and efficient. We had a high maintenance buyer on a small property and wer're grateful to you for mediatin on some of the difficult issues we faced. NP
No. 496
Thanks so much for everything you guys have done... it has been an extremely professional streamlined process from beginning to end, which has made the whole procedure relatively painless! JW
No. 495
Hi Amanda, As you have probably heard, we exchanged on Friday, which is very good news indeed. Also I thought I would just thank you again, as I said on the phone last week, for being so nice to deal with during the process - Charlie and I have commented to each other on a couple of occasions how the process has been made significantly less awful by being able to deal with you on a pleasant and professional basis throughout, even when the heat has been on! So thank you again for that, which really has made a difference. CC
No. 494
Hi Alix - I just wanted to say a huge thank you for all your help with the sale of Deauville Mansions to S. We continue to be impressed by D&G and are hugely appreciative of your efforts both with the sale of Deauville and your previous assistance when we were searching for somewhere to buy! Many thanks. VS
No. 493
Hi Lucy, Thanks for your help. Its all been very very painless from our side and we're very grateful to you and all at D&G. JE
No. 492
I meant to write to you before but I just thought that I would let you know that we finally came to sell our London flat and break all ties with London! As I am sure that you would imagine I put it on with D&G and we were thoroughly impressed with the service from the Fulham office, particularly from Rupert. We received an offer straight away which was fabulous, it was a rather long affair getting to exchange but we got there with no hideous price negotiations and Rupert more or less kept calm throughout. So a big thank you to them. GW
No. 491
I had the pleasure of selling my house in London at the right price at the right time using Adrian Wilson as negotiator. Adrian was at all times well turned out, available, very helpful and knowledgeable. Adrian knew the market and was energetic and good to have onside in the heat of the final seal bid days. Adrian is still helping us find our next investment in London and again is proving immenslely helpful. I am sure he is a great asset to his current employers who are fortunate to have him on board. JNW
No. 490
Many thanks. I appreciate your very professional and reliable service. You don't get this very often. CVL
No. 489
Emma Louise,
Thank you so much with your help with purchasing Halford Road. Although is is not finished yet we would not have come this far without all of your advice and support.
Thanks
No. 487
Dear Chrissie,
Thank you for the quick answers and help. Frankly speaking, professionalism of the pople working for Douglas and Gordon is amazing. Be it the flat managing sector or any other.
No. 486
Emma
Thank you very much for selling our house and for making the whole process go smoothly.
No. 483
Alix
I just wanted to drop you a quick line after the fantastic service we received from yourself and your team, especially Alistair over the sale.
Since the first time we met at the property, I found your office to be run in a very professional manner and you dealt with all matters including the original inspection up to exchange very well.
As developers, we deal with a lot of agents all over London, but I must say that your offcie is one of the best we have dealt with in a very long time.
No. 481
This morning I have received an agents report on our property (incidentetally it is such a super efficient report, and if ever you want to deal with what Geoffrey and I consider the tip top letting agents for that part of London, do not hesitate to use Douglas and Gordon.
No. 480
Just a note to say how terrific I think you all are! Having had so much experience of "the rest" in Putney,Barnes and Richmond, I can honestly say that you are the most professional, competent and lovely people to work with.
Honest,decent and with a genuine interest in the property I end up with.
The thing that really strikes me about you guys is your overwhelming desire to match the right property to the right individual even detailing the pros and cons of places. which has been enormously helpful - you're like the dating agency of estate agents.
No. 479
I think it is important that you know when things go well as well as the other way around. My wife and I have been delighted with the service which we get from D&G and wish you and all your staff best wishes for next year.
No. 478
First of all thank you for all your help and supprt with Paradise Walk. I have recommended you and your company D&G to two friends who want to buy, and rent in London. You have been terrific.
No. 477
We were extremely grateful for your energy and professionalism through out the sale process but in particular your success in obtaining superior offers. If it is of any consolation, we both felt that the service which you delivered was head and shoulders above the other agents we had appointed.
No. 476
A belated thank you for all your hard work in helping us to sell our house.
We were really pleased with all the hardwork and effort that you put into selling our house and delighted that you acheived such a quick and straight forward sale for us. This undoubtedly enabled us to buy our next house very easily which we are naturally thrilled about.
Please pass on our thanks to the rest of the office.
No. 475
I just wanted to drop you a note to say thanks to you and your team for all your efforts to sell Kensington Mansions. Although it didn't sell it was by no means due to any lack of effort by D&G. I was particularly impressed with the number of viewings Mike generated.
The help, advice and constant update from your office was impressive and far, far exceeded any service that we have experienced by any other estate agent in the past
No. 474
I had been advised before I started the house hunting process that finding the right agent made all the difference, and I believe that we did in you. I will of course be recommending your services to all my friends and family looking to buy in Fulham.
No. 473
Thank you for your hard work in completing the purchase of C C for malcolm and myself. We look forward to doing business with you in the future should we need some expert help.
Many thanks again.
No. 471
I have been meaning to write to compliment you and D&G on the way my house rental was handled. For Four years I had exemplary service out of the Fulham office. Not only Fulham where Jackie and Vicky were great but Alix Robertson and Sasha Ford too worked incredibly hard. They all did a great job.
I will of course always recommend D&G and thanks again.
No. 470
Many thanks once again for all your help with the details of the sale Cat. I know it is your job, but very nice for me as a first time seller to have someone so helpful at the end of the phone!!
No. 469
Thanks Emily, I will not hesitate to recommend D&G to any of our friends and if we do need to find another agent, I will of course call your first.
No. 468
We recently sold our property through your Clapham branch and wished to express our gratitude regarding how the sale was conducted.
The person who handled our sale was Mr Salt whom we were most impressed with. We were also impressed on how many potentioal buyers were able to view so quidkly.
Following the sale Mr Salt ensured that matters moved quickly and kept us fully informed along the way.
Given our experience we would certainly use your company again.
No. 467
I would just like to add that when people ask me about Estate Agent I would very much recommend yourself as an outstanding example of courtesy and professionalism.
Thank you again for all your time and effort.
No. 466
Many thanks for your continued excellent service. I am so impressed with all of you at D&G, and would not hesitate to recommend you to any overseas landlord.
No. 465
Please may I congratulate you on doing a splendid job?
We Have really enjoyed dealing through youl
No. 464
I Would like to thank you and your staff for your efforts on our behalf. In particular, I found jo's input and activities in securing the sale most invaluable. Perhaps we should have placed the property with you in the first place, for a more rapid result.
No. 463
Just a quick note to say thank you so much for all your help during the buying phase of my lovely,fantastic flat! Your help and professionalism made the process run smoothly and fly through.
No. 462
I would like to thank you and your staff for your efforts and enthusiasm in marketing my property.
No. 461
To Sarah, Alex, Alistair and everyone in the office!
Thank you for your help in selling the flat - I am very excited about not lugging the baby up the stairs anymore.
No. 460
I just wanted to say how totally and utterly thrilled to bits I am about the house. P and I are so excited and happy and I wanted to thank you so much for drawing our attention to the house last week. It is our dream home.
No. 459
Georgina, I would like to thank you for taking good care of us while we were in London. We have truly appreciated your diligence in helping and assisting us during our stay.
We wish you a fantastic year and good luck for your future.
No. 458
I would also lilke to say that everyone at Douglas & Gordon has been fabulous. Katherine first dealt with numerous issues. Emily was also wonderful and jumped in to help.
No. 455
We are also very pleased that, once again, Douglas & Gordon and you, Charlotte, in particular, have arranged another tenancy for us. We thank you for all your efforts on our behalf.
No. 454
We would like to say that we have been very happy with the care and attention that you have given to us over the past extended period.
No. 453
Late last Friday all our lawyers finally managed to exchange, bringing to an end what has been a very fraught couple of months…..The huge amount of work you have put in since the “For Sale” sign went up is largely the reason for the successful outcome. I look back on the process now and the pressures being applied by so many different parties – not least the top of the chain! – and admire the way that you have handled everything so calmly. It has been particularly reassuring to have such competent people dealing with all this when I have been stuck this side of the Atlantic. So thank you very, very sincerely, and I hope that you will not see the likes of any of us again for many years!
No. 452
We have been very happy with the excellent level of service that D&G have provided over the last year and we would like to continue to rent a property through you.
No. 451
I want to write to let you know how professional AS has been whilst in charge of managing our property. We have been living in Hong Kong for the last three years and AS has been managing our property for the last six months, so we have several other people to compare her with – and she is a cut above the rest. We found her to be hard working, reliable, a good communicator both on e-mail and the phone, and good at sorting out disputes! We also felt that for the first time we had someone working for us not the tenants, and we trusted her. Our dealings with D&G are over now, but we have recommended you to our friends. She really was a great person to have managing our house
No. 450
I would like to take this opportunity to thank you with all your help. You’ve been a pleasure to deal with and we would recommend you (as we have done) to anyone.
No. 449
We wish to thank you and all your staff for the kind attention you gave to us while trying to sell our flat. Our special thanks goes to MU who really gave us hope and encouragement when we thought we were never going to sell, and worked so hard when showing prospective clients around. He was very professional. We would highly recommend your company to anyone asking advice concerning selling agents.
No. 448
We would like to take this opportunity to thank your Chelsea office, especially Elaine who is dealing with us. She has been a very important part of the process and we very much appreciate her assistance throughout.
No. 446
Now that most of the dust has settled on our move, Marjorie and I would like to thank you properly for all the hard work that you and Charlie both put in to the successful completion of our sale. We appreciate that the demands created by our position were challenging, no doubt unreasonable. We have had dealings with several estate agents in the area in recent years and the professionalism, good humour and courtesy that you and Charlie have shown (even when things got tricky) has for us made Douglas & Gordon stand out a mile ahead of all of them. From start to finish, both in negotiating price and ensuring that the sale went ahead, we have been very happy with your efforts on our behalf. Michael and I were discussing this today and agreed how unusual it must be for both seller and buyer to be equally happy with the outcome of a transaction. The credit for that goes to you and Charlie.
No. 445
I thought it would be appropriate to drop a short note to thank you from everyone at this end for your help and perseverance over the past few weeks concerning our related sale and purchase. We are so pleased that everything slotted into place at the end of the day.
No. 442
I would just like to say how incredibly friendly and efficient everyone at Douglas & Gordon has been from the day we first viewed the property to handing in our notice. It is likely that our next property would be from them too.
No. 441
I’m happy, thanks. Thank you for your help and your team’s help over the last nine months. You’ve been a study in professionalism!
No. 440
I today completed on the sale of my flat. I wanted to let you know how fantastic Jo has been in achieving that sale. It has been a particularly difficult flat to sell ….and I am convinced that the only reason it has now been sold is Jo’s dogged determination and commitment to seeing the job done. She has overcome numerous problems with a wonderfully cheerful “can-do” attitude, displayed a very high standard of professionalism as well as being a pleasure to work with. Please give her my sincere thanks , a big pat on the back and a large bonus!
No. 439
I would like to thank you for all your assistance throughout this matter which undoubtedly we could not have exchanged with your helpful input to ease burden tremendously on me.
No. 438
Mary and I would like to say a huge thank you for getting us to exchange today. It has been a long fought battle and I was beginning to think it would never happen. But thankfully with your expert help I was proved wrong! Once again, thanks for all your help!
No. 437
A huge thank you for all your work on our house sale. It is indeed down to you that everything ran so smoothly and efficiently. You are a top class negotiator and a great guy. It has been a real pleasure working with you. In fact in writing this a nickname of Mr Smooth should be bestowed on you! With much respect.
No. 435
Thank you for your prompt attention to these matters. Once again, D&G is really making a difference to our block
No. 434
I was really impressed with the work you did in securing a good tenant for my flat – streets ahead of the several other agents I have dealt with over the years. Your regular feedback from applicants – whether good or bad – was much appreciated and you went way beyond the call of duty.
No. 433
Thank you for all your effort regarding the above property. Your knowledge of the area and the letting market in the area was very impressive. During the two month attempt to let the flat your weekly update of the market and the viewing progress of the flat was very reassuring.
No. 432
Thank you and your colleagues for all your help over the past 8 years. I shall miss our chats and e-mails. I shall certainly use D&G again after this experience.
No. 431
I have contacted at least 15 letting agents and you are the only person who followed up. I really appreciate it. Thank you very much for your assistance.
No. 430
I have been looking for a flat for a year now and he has been without a shadow of doubt the most professional, hands on and enjoyable agent to work with. Some estate agents seem not to care, but he has always seemed to go that extra mile to find me what I was looking for.
No. 429
I wanted to write to thank you for being so helpful to Lucy and me while we were buying. Neither your profession nor mine have particularly good images and it has been a pleasure to have had most of my concerns about estate agents dispelled over the last few months. This is particularly impressive given that we were not the ones paying your fees. In the short term there was really no need for you to look after us so well, but you have underlined your name and that of Douglas & Gordon as providers of unusually good service in your field
No. 428
I just wanted to thank yourself and Annabel for all the hard work you have done in getting our properties rented out. We are very grateful for the time and effort that has gone into getting both properties rented, which is a great relief for both of us and I am sure for you too. The feedback was excellent and we have felt that you have made every effort to deal with letting them as quickly as possible but with suitable tenants.
No. 426
Thanks so much for all your help. You have all been fantastic and after all the **** we have had with ******* it is great to have people running after us instead of the other way round.
No. 425
I wanted to thank you both for doing a really good job for us on the house. You have been superb and it has made renting out the house headache free. You have also been very good at communicating with us – thank you. You are by far the most efficient, helpful agent we use.
No. 424
I wanted to tell you how impressed I was with the team from the Northcote Road office. They found me my dream flat and the whole sale was a joy thanks to them! I move in next week and am so excited! The flat came onto the market on a Tuesday, Nick showed it to me on the same day and my offer was agreed the next day
No. 423
Your team at Fulham have been looking after the sale of my flat. I wanted to write to commend them for their professionalism – every present. Throughout the sales process the team have provided excellence at every step and I really can’t praise them highly enough. As someone with a career in sales, I know the importance of personal recommendation. Please pass on my thanks and best wishes.
No. 422
My wife and I wanted to thank you and all your staff for your help and advice on the sale of our property. It has been a frustrating and stressful experience for us both but we really appreciated the efforts you went to to market the property and – notably – in dealing with the buyer and eventually helping secure the sale. We always knew D&G had a good reputation and in a market crammed with vigorous competitors you certainly stand out from the crowd and we will ensure you come highly recommended to friends, many of whom reside locally.